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[Closed] Translated Astra Pro Site Builder Hook not Showing According to Display Conditions

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Last updated by Christopher Amirian 3 months, 2 weeks ago.

Assisted by: Christopher Amirian.

Author Posts
December 22, 2024 at 9:35 am #16537347

davidW-124

Background of the issue:
I created an English translation for the Astra Pro Site Builder Hook 'Popup'. The main language of my website is German. I manually translated it using the 'duplicate' option and added the English pages to the Display Conditions of the hook 'Popup'. I expected the 'popup' hook to appear before the header on the selected English pages, such as hidden link.

Symptoms:
The 'popup' hook is not appearing on the English pages. It works fine with the German hook on the selected German pages. The 'Placement' is empty for the English hook, whereas it shows 'Before Header' for the German hook.

Questions:
Why is the 'popup' hook not appearing on the English pages?
How can I set the 'Placement' for the English hook to 'Before Header'?
December 23, 2024 at 12:42 pm #16540329

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Welcome to WPML support. This seems to be a compatibility issue with the Astra Site Builder.

To be able to report the compatibility issues we need to replicate the issue on a clean installation.
I created a clean installation of WordPress, WPML, and all necessary WPML add-ons.
You can access the WordPress dashboard using the link below:

hidden link

(I set up German as the default language and English as the second one.)

Kindly follow the steps below:

- Install your theme.
- Install the necessary plugins.
- Try to replicate the issue by adding a popup.

This will help us to report the probable issue to the compatibility team and solve the possible problem faster.

Please note: The reply time will be longer than normal due to holidays.

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