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[Resolved] Translation Priorities not showing

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see Translation Priorities on their page and sought to reopen a previously closed tickeе to resolve this issue.
Solution:
We informed the client that it is not possible to reopen a closed chat. We recommended closing the current support ticket and starting a new live chat if support agents are available. Alternatively, we suggested continuing in the current support ticket by providing more details about the issue for better assistance. We also recommended using the "upload an image" feature to provide screenshots that might help clarify the issue.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket. For further assistance, you can visit our support forum at WPML Support Forum.

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Tagged: 

This topic contains 2 replies, has 1 voice.

Last updated by Andrey 8 months, 3 weeks ago.

Assisted by: Andrey.

Author Posts
July 28, 2025 at 8:14 am #17274041

Noah Murri

Background of the issue:
I am trying to reopen Ticket #17270962 because it was closed unexpectedly. I was following the expected process when the issue occurred. The issue can be seen on this page: hidden link

Symptoms:
Translation Priorities are not showing.

Questions:
Can you please reopen Ticket #17270962?
July 28, 2025 at 1:42 pm #17275571

Noah Murri

Hi
Could you please open the #17270962 Ticket?

Thanks
July 28, 2025 at 4:22 pm #17276285

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

It’s not possible to reopen a closed chat. However, you can close this support ticket and start a new live chat if support agents are available.

If you’d prefer to continue in this support ticket, please provide more details about the issue so I can better understand it and assist you accordingly.

In some cases, screenshots can help clarify any confusion or miscommunication. If you would like to provide a screenshot, please use the "upload an image" feature located below the comment section.