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Supporter timezone: Asia/Kathmandu (GMT+05:45)

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This topic contains 4 replies, has 0 voices.

Last updated by Shekhar Bhandari 1 day ago.

Assisted by: Shekhar Bhandari.

Author Posts
June 26, 2025 at 6:56 am

Alexander

Background of the issue:
I am trying to update a translation using the advanced translator in WPML.

Symptoms:
When attempting to update a translation, the advanced translator displays a blank white page instead of the expected interface.

Questions:
Why does the advanced translator show a blank page when updating a translation?
How can I resolve the issue of the advanced translator displaying a blank page?

June 26, 2025 at 7:35 am
July 1, 2025 at 6:53 am #17186676

Alexander

This seems to be still an issue. I still can't enter the classic editor without the page going blank. Since I can't change back to the new version of the translator from the classic editor settings, Can I at least change it in the database? If so, in which database do I set what translator a user uses?

July 1, 2025 at 6:56 am #17186681

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Our developers are working on a fix for this, in the meantime, I suggest you to use a different user for translations.

Thanks

July 2, 2025 at 9:12 am #17191773

Alexander

Sure, but just out of curiosity, in which database is the setting for the version of the ATE set?

July 2, 2025 at 4:09 pm #17194133

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The settings is not on database but on our end, I can ask our developers to change the settings, can you provide me the user emails for users you want to change this settings?

Look forward to your reply.

Thanks