Complaints book does not translate

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 2 voices.

Assisted by: Mohamed Sayed.

Author	Posts
November 29, 2023 at 6:58 pm #14955589
in-communication-by-raquel-mat	The word complaints book, which is in a menu in the footer, is not being translated. I wonder why?
November 29, 2023 at 10:03 pm #14956617
Mohamed Sayed	Hi, Could you please go to WPML > String Translation and use the search field to find this string then translate it? Let me know please if that helps. Kind regards, Mohamed
November 30, 2023 at 10:30 am #14960777
in-communication-by-raquel-mat	Hello, I've already tried and it doesn't work. thanks.
November 30, 2023 at 3:29 pm #14964643
Mohamed Sayed	Hi, Please send me a screenshot showing this word on the front end, I couldn't see it in the footer. I would also need to request temporary access (WP-Admin) so I can investigate this issue further. – preferably to a test site where the problem has been replicated if possible – Your next answer will be private, which means only you and I have access to it. ❌ Please backup your database and website before providing us with access details ❌ If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Thanks for your cooperation
November 30, 2023 at 8:09 pm #14967191
in-communication-by-raquel-mat	i ended up translating the english menu directly and it worked! thanks