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[Escalated to 2nd Tier] Divi dashboard disappears when WPML plugin activated
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Background of the issue:
I am trying to create a new website using Divi and WPML. However, when I activate the WPML plugin, the Divi dashboard disappears.
Symptoms:
The Divi dashboard disappears within a second when the WPML plugin is activated, resulting in a blank screen.
Questions:
Why does the Divi dashboard disappear when I activate the WPML plugin?
How can I prevent the Divi dashboard from disappearing when using WPML?
[NOTE: The debug info shared by your site is showing a negative Memory Limit, please review and esnrue that your Memory Limit and WP Memory Limit are set correctly. Your host provider can help review this for you. ]
Please right click and inspect the blank page, then switch to "console" tab.
Share with me the error logged there.
Afterwards,
Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);
Edit your wp-config.php file and add these lines, just before it says 'stop editing here':
To answer your other questions:
- We are our own provider. My colleague set the PHP memory limit to 0, which means infinite. But I saw your parser complaining, so I set it to 1024M. The issue remains.
- I tried the settings for the logging, but I don't get a logfile in the web-root. I assume the setting for the error_log should not be the URL you sent, I set it to 'https://cdn.wpml.org/errorlog.txt'. But still no logfile. I also checked the Apache logfile but there are no errors there.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
Sorry I have to come back on this issue. It worked for some time but now the problem is back. In the database I see the option:
WPML(setup) = a:1:{s:13:"is-tm-allowed";b:1;}
I have escalated this for our team to further review, if possible, please share with me the duplicator package one more time as the original one expired.
