DIVI LAYOUTS ARE NOT TRANSLATED

This thread is resolved. Here is a description of the problem and solution.

Problem:
You've updated text and carousel images in the French version of several Divi layouts, but these changes are not reflected in the English translation. Additionally, changes to the tab order in the Divi layouts are not updated in the English version.
Solution:
We recommend checking the translation status of the updated sections in your Divi layouts. Please visit the following URLs to ensure that the sections containing these strings are translated:

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 4 replies, has 0 voices.

Last updated by victorM-56 1 year, 2 months ago.

Assisted by: Osama Mersal.

Author	Posts
January 4, 2025 at 12:48 pm #16563240
victorM-56	Background of the issue: I changed the text (see number 3 in the screenshots) and some carousel images (see number 2 in the screenshots) on the French version of several Divi layouts, and the changes are not updated on the English translation. Even when I go to 'Edit translation', the French text is not up to date, and so the wrong text is translated. I already cleared the cache. I also changed the tab order (see number 1 in the screenshots) in which the divi layouts are visible, and it's not updated in the english version. Link to a page where the issue can be seen: hidden link Symptoms: The text, the images and the layouts on the English translation are not updated to reflect the changes made in the French version. Questions: Why are the changes in the French version not reflected in the English translation? How can I ensure that the translations are updated correctly?
January 5, 2025 at 11:08 am #16564300
Osama Mersal	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please visit the following URLs and make sure that the sections containing these strings are translated. Footer: yourdomain/wp-admin/edit.php?post_type=et_footer_layout Header: yourdomain/wp-admin/edit.php?post_type=et_header_layout Body: yourdomain/wp-admin/edit.php?post_type=et_body_layout Best regards, Osama
January 5, 2025 at 12:29 pm #16564387
victorM-56	Hello, The part with the problem is not in the footer, header or body. Please check again the 2 pages : Fr - hidden link Eng - hidden link It's a normal page. When I use "edit translation" on the english page, the french text is not up to date. Thanks
January 5, 2025 at 12:59 pm #16564433
victorM-56	I did more tests. Please check screenshot. The french text in edit translation is not good. Should be 65 omr /day (instead 63) Also I put a new word on the french page, edit translation on the english page, update it with the new word. But the new word don't appear on the english page. Thanks
January 5, 2025 at 3:28 pm #16564524
Osama Mersal	Hi, Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
January 13, 2025 at 4:09 pm #16589750
victorM-56	Cache WPML works