We translated manually in WPML Editor. Dropdowns are shown in Admin, but in live, only the actual language with a "Down-Arrow", but no action on clicking. Also in Footer, no action when clicking on.
We have different other Websites with proper working WPML, and checked possible causes. But we need help for this
Thank you!.
Please make sure that the page you are testing is actually translated. If a page is not translated, the corresponding language will not appear in the language switcher, which could explain the behavior you’re seeing.
If the issue persists after confirming this, I’ll need to request temporary access to your site (WP-Admin and FTP), preferably to a staging or test site where the problem can be reproduced. This will allow me to investigate the issue more effectively.
When you submit your next reply, you’ll find the access fields below the comment area. The information you provide there is private and visible only to you and me.
I’ve checked the site, but I’m not able to reproduce the issue on my end. The footer language switcher appears to be working correctly, switching the homepage between languages as expected. I also don’t see the language switcher displayed as a dropdown.
Could you please share a few screenshots showing the issue? Alternatively, you can record a short video (using any screen-recording service) and share the link with me. That would help me better understand what you’re seeing and investigate further.
to be honest, the things get more and more strange. We did nothing after the last message to you. Currently, the footer works, and also the widget in the header appears. It is clickable too but when I click on the header widget, the english header seemed to crash, and no widget appears. When I go back to the german page, the widget appears again.
Please see the video attached.
I made a video, but cannot attach it with "upload an image". How can I provide you with the video?
I’m glad we were able to resolve those issues without actually having to change anything 🙂
Unfortunately, videos can’t be uploaded directly via the image field. To share a video, you’ll need to upload it to an external service and then send me the link. Google Drive works perfectly if you’re using a Gmail account, but any similar file-sharing service is fine as well.
Once you have the link, just paste it here and I’ll take a look.
Thank you for sharing the video — it clearly shows the issue you’re experiencing.
I’ve reviewed your website again and noticed that the header template created in Kadence (Kadence → Headers), which includes the language switcher, has not been translated into the secondary language. This likely explains the inconsistent behavior you’re seeing.
When a header template exists only in the default language, WPML will still display it on secondary languages, but elements like the language switcher can behave unexpectedly because the template itself isn’t translated.
I’ve looked into this further and noticed the following fatal error:
PHP Fatal error: Uncaught DivisionByZeroError: Division by zero in /wp-content/plugins/sitepress-multilingual-cms/classes/API/REST/jobs/class-wpml-tm-rest-job-progress.php:41
This explains why the translation job cannot be loaded.
Would it be possible for me to install the Adminer plugin on your site so I can inspect the database and investigate this further?
Please back up the database in case I need to correct WPML-related entries.
Hi Andrey, unfortunately nothing changed yet. Same as in the last video. I checked in Firefox and Chrome ... no difference. (Chrome also with refreshed cache)
In the case of the header, I have done the following:
1. In Kadence → Navigations, I made sure that the menu navigation is translated
2. In Kadence → Headers, I translated your header to English. Using the WordPress editor for Kadence → Headers, I edited the header and checked if the correct navigation menu is being used.
3. Chose the English language in the admin bar top menu and went to Appearance → Editor and then Patterns → Header.
4. Edited the header, removed the current header, pulled up the translated header and saved.
Hello Andrey ... that looks far better.
First: After logging in into my WPML-Account, i no longer can see your last reply (before logging i could). After clicking on page 2 ... still page one appears again! So actually I cannot see your reply anymore.
Two remaining issues.
1. In the english menue, the Link "Blog" leads to the german "Blog"
2. The page is also translated in spanish. How can we add the spanish Header? Do we also create that by hand?
