This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where the translation functionality in WPML is not working despite checking WPML settings, language configuration, string translation, content translation options, theme and plugin compatibility, and clearing the cache. Solution: We recommend the following steps to resolve the issue: 1. Log in to your WPML account at https://wpml.org and delete the old site key associated with your site. 2. In your WordPress dashboard, navigate to Plugins → Add New → Commercial and click 'Unregister WPML from this site'. 3. Once the page reloads, click 'Register WPML'. When prompted for a site key, click 'Get a key for this site'. 4. Complete the site key wizard in your WPML account, ensuring to set the site as a Production site. After completing these steps, test if you can create and complete translations successfully. If the issue persists, please provide the exact steps you followed so we can investigate further.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I am facing a serious issue with WPML on my domain (hidden link)
The translation functionality is not working at all. I have already checked everything from my side, including:
* WPML settings and language configuration
* String Translation and content translation options
* Theme and plugin compatibility
* Cache cleared and troubleshooting steps followed
Despite all this, translations are still not showing or functioning properly.
At this point, I need your technical assistance to identify the root cause. Please let me know what access or details you require from my side so we can resolve this efficiently.
I am facing a serious issue with WPML on my domain (hidden link)
The translation functionality is not working at all. I have already checked everything from my side, including:
* WPML settings and language configuration
* String Translation and content translation options
* Theme and plugin compatibility
* Cache cleared and troubleshooting steps followed
Despite all this, translations are still not showing or functioning properly.
At this point, I need your technical assistance to identify the root cause. Please let me know what access or details you require from my side so we can resolve this efficiently.
I’ll need temporary access to your site (WP-Admin and FTP), preferably to a test or staging site where the issue can be reproduced. When you submit your next reply, you’ll find private fields below the comment area where you can safely share these credentials. The information entered there is visible only to you and to me.
If you prefer to speak with a support agent via live chat, please close this support ticket and open a chat instead. Please note that live chat is available only when chat support agents are online.
After reviewing the Advanced Translation Editor logs, I noticed a recurring error indicating that the site key is not found. To resolve this, please try the following steps:
1. Log in to your WPML account at https://wpml.org and delete the old (existing) site key associated with this site.
2. In your WordPress dashboard, go to Plugins → Add New → Commercial and click Unregister WPML from this site.
3. Once the page reloads, click Register WPML. When prompted for a site key, click Get a key for this site.
4. In your WPML account, complete the site key wizard and make sure to set the site as a Production site.
After completing these steps, please test whether you can create and complete translations successfully.
If the issue still persists, let me know, and please provide the exact steps to reproduce it so I can investigate further.
I’m not able to perform the steps above on your behalf with re-registering the site.
Could you please follow the steps described above and let me know the results?
If the issue still persists, please provide the exact steps you are taking to test this (step by step), along with any screenshots or error messages. This will help me better understand the situation and assist you more effectively.
