Issued 2 Tickets that dont show in my ticket overview

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Tagged: Exception

This topic contains 5 replies, has 0 voices.

Last updated by Bigul 2 months, 2 weeks ago.

Assisted by: Bigul.

Author	Posts
June 28, 2025 at 6:21 am #17178953
markusF-31	Background of the issue: I am trying to see my tickets in the ticket overview on the WPML support site. Here is the link to my profile where the issue can be seen: https://wpml.org/forums/users/markusf-31/ Symptoms: The tickets I issued today do not show up in my ticket overview. Instead, I only see old tickets. Questions: Why are my newly issued tickets not showing in the ticket overview? Did my tickets reach the support team?
June 28, 2025 at 6:54 pm #17179630
Bigul	Hello, Welcome to the WPML support forum. I will do my best to help you resolve the issue. I can only see older tickets (more than six months old) in your WPML.org profile, except for this current one: https://wpml.org/forums/users/markusf-31/ This is unusual, and it seems something has gone wrong. Just to confirm, have you created the recent tickets via WPML Chat Support? I will check with our systems team and get back to you on Monday. Please wait. -- Thanks! Bigul
July 1, 2025 at 6:09 am #17186518
markusF-31	Yes, I have submitted two other tickets that dont show. This ticket is just about them not showing. My other tickets are about: 1) How can I switch off the automatic translation AND revert the process of existing automatic translations (the system did this automatically). I want to use the "classic" mode and the system does not let me switch 2) I dont want the system to translate my product titles. I think if 1 is fixed 2 will be too.
July 1, 2025 at 10:58 am #17188043
Bigul	Hello, Thank you for the update. I checked with our System team, and they couldn’t find any new tickets from your side apart from this one. Could you please share the ticket links or confirmation messages you received after submitting those tickets (may be found in your browser cache)? This will help us track them down. Also, please confirm that the tickets weren’t sent by email, as those wouldn’t be registered in our system. -- Thanks! Bigul
July 5, 2025 at 7:03 am #17203498
markusF-31	I dont have the links to the tickets. I have issued the tickets the same way, but somehow this ticket got saved and the others not. The only difference is that I have classified the others not as technical support tickets not some other category (I assume that is the reason). I submitted a new ticket now as a technical support ticket. This is the number #17203467
July 6, 2025 at 6:32 am #17204564
Bigul	Hello, Thank you for the feedback. I can now access the new ticket, and it is showing in your WPML.org profile. I will follow up with you shortly on the latest ticket. Please wait. -- Thanks! Bigul