My Translation Dashboard is empty

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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 12 replies, has 0 voices.

Last updated by Dražen 2 months, 1 week ago.

Assisted by: Dražen.

Author	Posts
October 14, 2025 at 9:45 am #17482641
carloC-27	Background of the issue: I was trying to view all my translations in the dashboard of my WPML plugin. Symptoms: The translation dashboard is empty, and I expected to see all my translations. Questions: Why is my translation dashboard empty? How can I view all my translations in the WPML plugin?
October 14, 2025 at 10:10 am #17482947
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, you have been inactive for a while, so I have created this ticket. Please share the access details of your staging website, so I can log in and take a look. Do not share only temporary login link, I need full admin user. Please also share server protection details, as I see website is hidden. I’m enabling a private message for the following reply. We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/  - Please backup the site files and database before providing us access.   Thanks, Drazen
October 14, 2025 at 10:19 am #17483026
carloC-27	Hello, What exactly are the server protection details? Thanks
October 14, 2025 at 10:22 am #17483029
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I can not access the link to staging site you shared, it is protected. Try to visit it in incognito / private window and you will see pop up window that asks for username / password to access URL: hidden link Usually this is set via server or htaccess. Regards, Drazen
October 14, 2025 at 10:51 am #17483129
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks, that seems to be working and I can log in. Only thing, this does not seem to be the same recent copy of your live website. Can you please create new staging site, that is same a your current live website? That way I can check the issue further, as for now it works all fine in staging site. Let me know when it is ready. Regards, Drazen
October 14, 2025 at 11:02 am #17483332
carloC-27	OK I'll let you know. It normally take some minutes.
October 14, 2025 at 11:32 am #17483443
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, sure, no problem take your time and let me know in this ticket when ready. Regards, Drazen
October 14, 2025 at 12:03 pm #17483567
carloC-27	Hello try to access the staging site now. Is it working?
October 14, 2025 at 12:05 pm #17483697
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, it does not work for me, I get 403 Forbidden - You don't have permission to access this resource. Seems like it is empty folder. Regards, Drazen
October 14, 2025 at 12:09 pm #17483704
carloC-27	Ok I'm checking the issue with my hosting provider. I'll let you know asap. thanks
October 14, 2025 at 12:40 pm #17483894
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, great, thanks. Regards, Drazen
October 17, 2025 at 7:47 am #17493031
carloC-27	Hello Drazen, Just a quick follow up I'm still waiting for my hosting provider to solve the issue and meanwhile I had to open another ticket with one of your colleagues because there was a last issue that broke part of my theme (navbar menu) and right now I'm not able to install wpml properly on my website anymore. I'd like to keep this ticket open until I have further info. Thanks Stefano
October 17, 2025 at 7:51 am #17493034
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, sure, once we are able to continue working on this issue let me know and I will. be glad to proceed. If you need further help feel free to open chat for any new issue. Kind regards, Drazen

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