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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 6 replies, has 2 voices.

Last updated by Shekhar Bhandari 4 months, 1 week ago.

Assisted by: Shekhar Bhandari.

Author Posts
July 21, 2024 at 1:07 pm #15983247

faridi-3

Background of the issue:
I am working on a site under development and using WPML. I am trying to display products correctly on the store page in the site's native language.

Symptoms:
The products in the site's native language are not displayed correctly on the store page, resulting in an empty product slot.

Questions:
Why are the products in the site's native language not displayed correctly on the store page?
How can I fix the empty product slot issue on the store page?

July 22, 2024 at 4:57 am #15984662

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello Fardi 🙂

Welcome to WPML support. I'd be happy to help you with this.

Can you follow the below steps and see if this helps?

#1
Disable WPML for a moment and test if it helps. If yes, I would suggest you to consult the plugin or theme author who is creating the products loop.

#2
Change the columns size to 2 and see if it helps.

#3
Disabling all non-WPML plugins, switching to one of the default themes, and checking whether the issue still persists or not?

Please remember to create a backup of your site (both files and the database) before making any updates or changes. This is always a good practice.

Look forward to your reply.

Thanks

July 22, 2024 at 3:06 pm #15987621

faridi-3

I use 6 languages ​​on my website, the main language is Estonian, this problem does not exist in Russian, but it exists in the remaining 5 languages. and some product Categories have this problem, except Russian language

July 23, 2024 at 4:21 am #15990193

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for the details.

Can you provide me feedback on the 3 points I mentioned in my previous reply.

Thanks

July 23, 2024 at 11:07 am #15992173

faridi-3

I changed the column size to 2, still the problem persists

Screenshot 2024-07-23 140509.png
July 23, 2024 at 11:08 am #15992188

faridi-3

website hidden link

July 23, 2024 at 11:31 am #15992227

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

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