Some translated pages are showing "Page not found"

This thread is resolved. Here is a description of the problem and solution.

Problem:
You have translated pages from English to multiple languages using WPML, but some pages are displaying a 'Page not found' error.
Solution:
If you're experiencing this issue, we recommend deleting the problematic translated page from your site and also from the trash. Then, clear the WPML cache. After these steps, re-translate the page. This approach should resolve the 'Page not found' error on the newly translated page.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Exception

This topic contains 3 replies, has 1 voice.

Last updated by Osama Mersal 8 months, 1 week ago.

Assisted by: Osama Mersal.

Author	Posts
April 12, 2025 at 7:20 pm #16925622
alexanderF-62	Background of the issue: I have translated around 10 pages from English to Chinese, German, Italic, Russian, and Ukraine using WPML. I am experiencing issues with some of the translated pages not displaying correctly. Symptoms: Some translated pages are showing 'Page not found'. Questions: Why are some translated pages showing 'Page not found'? What steps can I take to resolve the 'Page not found' issue on translated pages?
April 12, 2025 at 10:49 pm #16925818
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Please go to Pages > All Pages, and make use of the language filters to see the translated pages. Verify that the pages are published. If this will not solve the issue, please try saving the WordPress Permalink Settings. If the issue will not be solved, please let us know. Best regards Andreas
April 13, 2025 at 6:00 am #16925988
alexanderF-62	Hi. I have checked the pages which is showing "Page not found". All of them are published. But still it's showing "Page not found"
April 15, 2025 at 6:39 am #16931709
alexanderF-62	Hi Is there any update? I am waiting for your reply.
April 15, 2025 at 11:13 am #16933675
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I'm Osama from WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. Please share an example of the problematic pages so we can check them. Also, I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please back up your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
April 15, 2025 at 4:24 pm #16935499
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. I checked the Chinese contact page and noticed that it shows an error message when trying to edit it in the dashboard. (Kindly check the attached screenshot) The translated page might be corrupted because I can see it in the dashboard. Would you please delete it and remove it from the cart? After that, please re-translate the contact page and let me know if the newly translated page opens correctly. Best regards, Osama
April 15, 2025 at 6:42 pm #16935921
alexanderF-62	I have deleted the chinese contact page and retranslate the contact page from english to chinese but same issue still persist.
April 16, 2025 at 9:19 am #16937466
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for your reply. Please let me know if you have a staging site where we can debug the issue further without affecting your main site. I installed a local package of your site, and the pages worked correctly without any changes. Best regards, Osama
April 16, 2025 at 1:36 pm #16939231
alexanderF-62	Hi You can debug the issue on the live website no problem with that.
April 16, 2025 at 2:36 pm #16939613
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I deleted and re-translated the page after clearing WPML's cache. Please check and let me know if the Chinese contact page works correctly. (hidden link) Best regards, Osama