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Supporter timezone: America/Los_Angeles (GMT-07:00)

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This topic contains 18 replies, has 0 voices.

Last updated by Bobby 35 minutes ago.

Assisted by: Bobby.

Author Posts
January 27, 2026 at 8:06 pm #17768893

isabelleL-11

Also , I see that I again got an issue with my LOGO. For some reason displayed has been blocked on EN but not on IT. See photo.

January 27, 2026 at 8:08 pm #17768894

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi again,

reviewing the issue in the front end I noticed that the FR version with the working logo is pulling the logo from the TRX theme options (correct me if I am wrong, please) and it's text based, where the translations are pulling a png media file.

See images attached.

How is the logo configured ? That way I can verify that the logo is correctly configured for all languages based on the default language's configuration.

Screenshot 2026-01-27 at 12.02.53 PM.png
Screenshot 2026-01-27 at 12.02.32 PM.png
January 27, 2026 at 8:16 pm #17768926

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

After further reviewing it looks like the logo is set via Customizer.

however, there is also the TRX theme options, which is set in the Elementor header template.

hidden link

it uses an element that pulls directly from theme options.

hidden link

It looks like the translations are just pulling this but not the customizer data.

January 29, 2026 at 4:00 pm #17774717

isabelleL-11

Hello,
As you can see on my screenshot, I do not have anything configured in customizer, to let the themerex default one displayed.

Also, could you please confirm that if I changed a tag like H1 to H2 for example, it will be taken into account on translated pages ? Or should I modify it myself?

Kind regards,

Capture d'écran 2026-01-29 165906.png
January 30, 2026 at 2:17 am #17775455

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for updating me,

Both languages are pointing to this .png which then results to a broken image or 404

Did you ever have a media set? possibly it is stuck.

When I edit with Elementor directly I can adjust it by adding the Header and tag line however that is overwritten by this logo.

EN : //avocats-lacombe-brisou.fr/wp-content/uploads/2023/01/lacombe-brisou-same-style.png

IT //avocats-lacombe-brisou.fr/wp-content/uploads/2023/01/lacombe-brisou-same-style.png

I did a DRY run for search and replace on the above URL and 29 results returned, as this is a live site I am not comfortable running this as a live command.

Please review and let me know your results.

Screenshot 2026-01-29 at 6.15.36 PM.png
January 30, 2026 at 12:13 pm #17778057

isabelleL-11

Hello, did you change a setting in WPML ? I got a 503 error and I see that in my htaccess file.. :
# BEGIN WordPress
# The directives (lines) between "BEGIN WordPress" and "END WordPress" are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteRule ^en/wp-login.php /en/wp-login.php [QSA,L]
RewriteRule ^fr/wp-login.php /en/wp-login.php [QSA,L]
RewriteRule ^it/wp-login.php /en/wp-login.php [QSA,L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

January 31, 2026 at 12:42 am #17779709

isabelleL-11

Ok it seems it was triggered by an SEO plugin since I changed it.
But do you confirm those lines look ok ?
Also, I got an issue with canonical links. On IT language, there are several pages that have change their canonical link from FR to IT; EG and went from indexable NO to indexable YES:
hidden link
hidden link

Is it possible to put them back as FR ? I guess it would impact my SEO otherwise.
It is coming from my SEO new plugin rankmath I guess.

Could you please help?

January 31, 2026 at 8:14 am #17779801

isabelleL-11

I also removed ES language, but it remain in my sitemap and I cannot clear it from WP , I got infinite load when I try to delete ES data from there:
Language My Templates Theme Layouts Posts Pages Media Delete content
Espagnol 1 7 27 11 8

January 31, 2026 at 11:15 am #17780025

isabelleL-11

And to come back to images issue. I see other broken images. EG :
hidden link

Capture d'écran 2026-01-31 121344.png
February 2, 2026 at 2:21 pm #17784372

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I can see the issue with the Spanish language and the infinite loop, there is a console error logged -- this will require further debugging and I will split and escalate with the right team to review.

Regarding the media issue.

The above URL is working OK for me, however, please review my previous reply regarding the logo and let me know your results as I did locate the .png files in the database, even though they no longer exist on the site which could be causing this behavior.

https://wpml.org/forums/topic/split-500-page-because-of-wpml/#post-17775455

Let me know your results, please.

February 2, 2026 at 10:43 pm #17785331

isabelleL-11

Hello,
I found 39 cells for this indeed. But not sure what it was exactly. Don't hesitate to delete it if needed.

I got another MAJOR issue. My elementor editor has infinite load because of WPML since few days for all my THEMEREX layouts.
It seems due to translation of my layouts. I deactivated it in settings but it is still broken.
It only works when I deactivate WPML..

February 3, 2026 at 10:21 am #17786758

isabelleL-11

WPML generated a lot of issues on my website since I downloaded it.
I might ask for a refund since I am really disappointed with it.
I had errors 500, broken images, etc.. Impacting my image and SEO.
And today, it is still not working properly. I got elementor editor blocked for my trx layouts and some images + logo remains broken.

February 3, 2026 at 11:04 am #17787072

isabelleL-11

I confirm all of that is linked to WPML string translation plugin

February 3, 2026 at 2:53 pm #17788475

isabelleL-11

as you can see on the screenshot, almost all my images are broken..
Not sure what is wrong with WPML ...
But on FR side everything is OK

Capture d'écran 2026-02-03 155221.png
February 3, 2026 at 3:00 pm #17788511

isabelleL-11

Do you confirm I can uninstall string translation?