Background of the issue:
I am trying to display a video in a pop-up when clicking the play button inside a carousel section on my website. The section has a background image and an icon 'play button'. Can you please answer via mail, because I didn't see the messages on the preview post. hidden link (String plugin is now also active). Link to a page where the issue can be seen: hidden link
Symptoms:
When clicking the play button in the carousel, a pop-up should open and play the video. Instead, the play button only opens a link instead of triggering the pop-up. This issue occurs only when WPML is enabled. Without WPML, the pop-up works as intended.
Questions:
Why does the play button only open a link instead of triggering the pop-up when WPML is enabled?
How can I resolve the conflict between WPML and the video pop-up functionality?
Thanks for your reply. I can see the issue on your Website. I will have to escalate this further to our 2nd Tier Support. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
