trackship plugin strings cannot be translated

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 2 voices.

Last updated by Kor 7 months, 2 weeks ago.

Assisted by: Kor.

Author	Posts
May 16, 2024 at 4:25 pm #15636202
edouardR-2	Hello, on sabre-heros.com tracking page, using trackship plug-in (compatabilei with wpml), there are strings I can find in order to translate them. Here what I tried to debug this: 1° scan all text and translation files ; 2° Look for strings while pages are rendered ; 3° And also tried this: Translate texts in admin screens
May 16, 2024 at 4:50 pm #15636341
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your understanding. Here's the ticket. I've set up a sandbox site at this link hidden link where you can access and install the necessary plugins to replicate the problem. I hope to hear from you soon.
May 23, 2024 at 7:16 am #15660647
edouardR-2	Hello Kor, Did you receive my 2 previous emails ? Are you facing any problem I can help with ?
May 23, 2024 at 7:51 am #15660858
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, I did not receive the 2 email replies that you mentioned. But anyway, I can see that you've replicated the issue here hidden link Please allow me to escalate this to our 2nd Tier Support for further assistance. I will get back to you once I've feedback.
May 24, 2024 at 7:30 pm #15669046
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. I have received feedback from our second-tier support team. The tracking information displayed on the page hidden link is sourced from an API, and the text is not managed within WordPress, making it unavailable for translation. Upon disabling WPML plugins and setting the site language to French, the output remains unchanged. It appears that the tracking plugin (likely Trackship) does not include the current language in the API request, resulting in the content being returned in English. However, a visit to the shipping website reveals that they do provide tracking information in multiple languages, as shown in the attached screenshot. The plugin should be configured to specify the language for retrieving API results. This issue does not stem from WPML or compatibility concerns. We recommend to reach out to Trackship support to address the problem, especially on sites where WPML is not present and the site language is not English.

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