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This topic contains 6 replies, has 2 voices.

Last updated by Mohamed Sayed 8 months ago.

Assisted by: Mohamed Sayed.

Author Posts
March 21, 2024 at 8:57 am #15434990

jeroenv-42

I have automatically translated a few of my pages into several languages. Only the original English page is showing. The language swithcer in the navigation links to the homepage of the other languages, instead of to the translated page in the respective language, despite the page being available in the language.
Example: the page hidden link has been translated into several languages, such as German: hidden link. However, this page is not showing in the language switcher. Instead it links to the German homepage.

How to solve this? This seems to be the case for all pages that I have translated.

March 21, 2024 at 12:25 pm #15436267

Mohamed Sayed

Hi Jeroen,
Thanks for contacting WPML support.

Please create a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following:

- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations

Then check if the issue is resolved.

Kind regards,
Mohamed

March 22, 2024 at 8:48 am #15439361

jeroenv-42

Thank you for your message. I just followed the steps you provided, but the issue is still the same. The translated pages are still not shown in the language switcher. Is there anything else I can try?

March 24, 2024 at 2:33 pm #15443917

Mohamed Sayed

Sorry for the late reply due to the weekend.

I would need to request temporary access (WP-Admin and FTP) to investigate the issue further.
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website first❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site if needed.

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation

March 28, 2024 at 9:38 pm #15462682

jeroenv-42

Thank you. I'll submit the details today or tomorrow.

March 28, 2024 at 10:12 pm #15462699

jeroenv-42

I'd like to submit the details, but I don't see the form.

March 30, 2024 at 2:19 pm #15466306

Mohamed Sayed

Sorry for the late reply due to the weekend.

I've enabled the private reply again. Please check if you can see it now.

April 3, 2024 at 9:37 am #15477087

jeroenv-42

Hello Mohamed,

I wanted to let you know that this issue has been mysteriously resolved. I'm not sure why, but the translations are showing in the language switcher now. Thank you for your help!