Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by Christopher Amirian 6 months, 1 week ago.

Author Posts
June 23, 2025 at 9:12 pm #17162141

hrvojeF-2

Background of the issue:
I am trying to use WPML with Tutor LMS on my site hidden link. I have customized email templates in Tutor LMS > Settings > Email, such as Welcome Email and Course Enrolled Email.

Symptoms:
When WPML is enabled, the customized email templates are not used, and users receive the default hardcoded English version of the emails. This issue persists regardless of the current site language. The custom post type tutor_email_templates is not listed under WPML > Settings > Post Types Translation.

Questions:
How can I ensure that the customized email templates are used when WPML is enabled?
How do I add the custom post type tutor_email_templates to WPML > Settings > Post Types Translation?

June 25, 2025 at 12:05 pm #17169075

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Welcome to WPML support. I will answer this ticket before the ticket is assigned to one of my colleagues.

As the compatibility between WPML and Tutor LMS is maintained by Tutor LMS deverlops you need to contact them.

Please make sure that you enable the addon to make the plugin compatible with WPML:

hidden link

You are welcome to install TutorLMS pro on the installation below and replicate the issue to show the result to the developers.

Meanwhile we will also see if the compatibility team can help. But the replication is required:

hidden link

The topic ‘[Closed] Tutor LMS pro and WPML custom post type – email’ is closed to new replies.