Background of the issue:
I am trying to install WPML for language translation. The issue can be seen at hidden link. I expected a hassle-free WPML installation and translation process.
Symptoms:
After installation, the Menu is not showing up. Previously, I faced issues with Pages and Posts being hidden. Despite removing plugins as advised, the problem persists.
Questions:
Why is the Menu not showing up after WPML installation?
How can I resolve this issue and smooth process of WPML installation and Translation.
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.
Hi Bruno, it caused one more issue that the Media Translation plugin duplicated all the images to 23times means total of 24 same Images were there in the server. Now we are restoring our backup and once it is done will provide you the access and please help us fixing the issue.
The whole team is really upset with the WPML behaviour, we are using it in other sites too and there is no issue there based on that trust we are implementing the same in development site. but it is causing the issues.
We have strong trust on WPML and the Supporting team. Kindly help us in having smooth translation of the website. Please help. its in high priority we have to go live on 16th. without this we cant proceed.
we are done with the restoring of the site. you are good to proceed further.
Issues I faced
* For the first time when I installed Plugin was not loading the tables. Later manually I have downloaded language data and created tables to upload the language files.
* After the set up process, Pages were in hidden states - again support team helped in bringing back them
* After that Posts and Custom taxonomies were missing and whenever we install WPML unrecognized categories I can see under the Categories and many of the categories were missing when I imported the Posts from production site. later I disabled the Plugin then I re-imported all the plugins it worked well.
* Again I activated the plugin things went well but again Menus are getting hidden and connected with support team but no solution based on his words I have un install the plugin by deleting all the .mo and other files which were mentioned in the docs.
* Again when I installed same issues are repeating, and all the images are getting duplicated to 23times so each image has a set of 24 copies without any url change.
* so Uninstalled the plugin and restored the backup as we cant delete all those 16500+ images which have been created.
* Expecting a hassle free Solution and please let me know if there is premium support is available to take quick action on it.
You are free to install duplicator and check locally the issues to solve and expecting the solution from your end.
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
When you say this:
For the first time when I installed Plugin was not loading the tables. Later manually I have downloaded language data and created tables to upload the language files.
Do you mean that even after the WPML configuration none of these tables are there? How did you "downloaded language data"?
If this is indeed the case, after you configure WPML, do you see any errors in WordPress debug logs or server logs? Perhaps the database user does not have a permission to create tables?
Also, can you configure WPML on hidden link so that I could create Duplicator package?
I connected with support team and he gave me the language data to download. and then with the help of our Devops team we loaded that data.
I am afraid of configuring, is there any option to connect live like by sharing the screen. because once the configuration is done things will change. all our hard work of 9 months will go wrong result. Kindly could do the same at your end.
or lets connect online then will proceed further. please help in this.
here is the configuration step where it ruined all our work whenever I am proceeding.
the site is still under 503 Service Temporarily Unavailable, our CMS team needs to work on the site to update all the necessary contents to go live.
When we can expect the site back?
Do you want us to restart the server?
please reply soon as I need to answer to my team and the CMS team too.
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
Honestly I am not sure how to proceed here, based on the current status of your website and what is allowed there and whatnot, also given that you restored a backup.
Perhaps we can move your website to our Cloudways server and test all these issues there, and you can do on your website as you wish.
Because in order to debug us we need to have this issue visible somewhere.
If so, let me know and I will prepare Cloudways site.
And as you said if you move our site to your cloudways and are we going to work on the same system where you are installing? Means are we going to work on the same cms on the cloudways where you have done?
Or we have to have our own site where we work ourself and you will be working in your cloudways server to assess the issue.?
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
Yes, on the Cloudways server you would move your site as it is and you can configure WPML there so we can see the same issue with Menus.
If you can show me this on your site that would not be needed. I only need to have this on your site so I could create a Duplicator package.
As for the Media Library issue please open a new ticket (for our support rules) so we could check there (this is also faster as each issue is handled separately).
