This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to update WPML Multilingual CMS, WPML String Translation, and WPML Media Translation through WordPress due to a connection error to wpml.org, specifically a cURL error 28 indicating a timeout when trying to connect to the server.
Solution:
1. We asked the client to check the WPML > Support > Installer support page for two green check icons at the top, which would indicate a proper connection.
2. If any red X-ses were present, we recommended contacting the hosting provider to ensure that the following domains are not blocked:
- wpml.org
- cdn.wpml.org
- api.wpml.org
- api.toolset.com
- cloudfront.net
3. We provided a link to our documentation on cURL error 28 for further troubleshooting: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/
4. We asked the client to inform us if the issue persists so that we could investigate further.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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This topic contains 5 replies, has 2 voices.
Last updated by 10 months, 3 weeks ago.
Assisted by: Mihai Apetrei.
