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[Resolved] Can you help me with translating my website to multiple languages?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate their website into multiple languages using WPML and is experiencing difficulties. They are seeking complete translation services or direct video support to learn how to manage translations.
Solution:
We do not provide services to complete translations on behalf of clients. However, we offer guidance and support through other means:
1. Check your welcome email for a link to schedule an onboarding video call. This call will help you set up and understand the translation process.
2. You can start a chat with our support team or open a new support ticket for specific issues or guidance.
3. If chat support is available, you will be redirected appropriately when you follow the link to open a ticket. Note that chat support is mostly available during EU working hours.

If this solution does not apply to your situation, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 0 voices.

Last updated by Dražen 4 months, 2 weeks ago.

Assisted by: Dražen.

Author Posts
October 5, 2025 at 6:29 pm #17457725

ericS-67

Background of the issue:
I am trying to translate my website to multiple languages using WPML. The website is currently in English and needs to be translated to Dutch, Polish, German, and French. The site is under development.

Symptoms:
I am having a hard time translating my website to multiple languages.

Questions:
Can you do the complete work of translating my website for me? Can you make a quote for this for me? And if this is not possible could I have a some Teams meetings so you can show me how it is done on my website?
October 6, 2025 at 6:23 am #17458182

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello Eric,

Thank you for reaching out to us. We don’t provide hands-on support to complete the work on your behalf, but we’re here to assist with any issues and guide you through the process.

Please note that we don’t offer direct video support. However, as a new user, you should have received a link in your welcome email to schedule an onboarding video call with our team. During that call, we’ll help you set everything up and walk you through the process step by step.

You can also start a chat with our support team or open a ticket describing your issue — we’ll be happy to help.

Let me know how I can assist you further.

Kind regards,
Drazen
October 13, 2025 at 2:46 pm #17480270

ericS-67

Hello Drazen, thanks for the reply. I can't seem to find the link to schedule an onboarding video call.
Nor can I find a link to chat with the support team directly. I can only find the page where I can post a new ticket.
October 14, 2025 at 6:04 am #17481903

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

might be we do not offer any more calls, but you can still open new chats. Follow the same link as for open ticket, and if chat support available, you will be redirected to chat support. Most coverage is during EU working hours.

Regards,
Drazen