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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 3 replies, has 3 voices.

Last updated by Osama Mersal 6 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author Posts
June 8, 2024 at 4:42 am #15718016

timK-2

Hi there

For some reason, I cannot translate posts anymore! I translated one, which worked fine, but now, the translation won't get published when I translate another one.

I also received an email, "Your Site is Experiencing a Technical Issue," regarding a problem with the translation queue.

How can I solve this problem?

Thank you

Tim

June 8, 2024 at 4:59 am #15718021

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Before this ticket gets assigned to one of my colleagues, can you please share with us the full error message from the email?

That might help us figure out what the error is related to.

Thank you!

June 8, 2024 at 5:08 am #15718022

timK-2

Howdy!

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WPML Multilingual CMS.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

hidden link

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.5.4
Active theme: Mediavine Trellis Child (version 0.0.1)
Current plugin: WPML Multilingual CMS (version 4.6.11)
PHP version 7.4.33

Error Details
=============
An error of type E_ERROR was caused in line 501 of the file /home/aboutthatsmile/public_html/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load-tm.php. Error message: Uncaught Error: Call to a member function get_source_language_code() on bool in /home/aboutthatsmile/public_html/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load-tm.php:501
Stack trace:
#0 /home/aboutthatsmile/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/ATE/Hooks/class-wpml-tm-ate-jobs-actions.php(153): wpml_tm_create_ATE_job_creation_model()
#1 [internal function]: WPML_TM_ATE_Jobs_Actions->{closure}()
#2 /home/aboutthatsmile/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/Fns.php(164): array_map()
#3 [internal function]: WPML\FP\Fns::WPML\FP\{closure}()
#4 /home/aboutthatsmile/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/functions.php(154): call_user_func_array()
#5 [internal function]: WPML\FP\Fns::WPML\FP\{closure}()
#6 /home/aboutthatsmile/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/collect/src/Illuminate/Support/Traits/Macroable.php(56): call_user_func_array()
#7 /home/aboutthat

June 9, 2024 at 8:22 am #15719028

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Could you please check if the issue persists in a minimal environment by following these steps?

1- Deactivate all the plugins except WPML CMS.
2- Switch to a WordPress default theme like Twenty Twenty-one.

If the issue is gone, activate them one by one to see which one is causing an interaction issue.

❌ Please backup your database before performing the above test ❌

Best regards,
Osama

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