can't add items to order in backend anymore (gets deleted)

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Author	Posts
June 3, 2025 at 9:24 pm #17104105
Peter	Background of the issue: I am trying to create a new order from the WooCommerce order page. When I add an item to the order with the status 'pending payment', I can add the item initially. However, when I click update or recalculate tax, the added items get removed. I found that the plugin causing this issue is 'WooCommerce Multilingual & Multicurrency'. When I disable it, I am able to add the item and update it too. Symptoms: Added items to an order are removed when updating or recalculating tax if the 'WooCommerce Multilingual & Multicurrency' plugin is enabled. Questions: How can I fix the issue where items get removed when updating an order with 'WooCommerce Multilingual & Multicurrency' enabled?
June 5, 2025 at 2:04 pm #17110579
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. 1) Does the issue happens when only WPML plugins are enabled and Wocommerce , all other disabled? While using WP default theme? Please make sure to create a backup, before doing any actions, just in case. 2) I am asking because we have a similar report for another WC addon plugin. Please check next errata if it helps: https://wpml.org/errata/b2b-for-woocommerce-product-removed-when-adding-items-to-existing-order/ Regards, Drazen

The topic ‘[Closed] can’t add items to order in backend anymore (gets deleted)’ is closed to new replies.