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This topic contains 30 replies, has 2 voices.

Last updated by Osama Mersal 4 years, 6 months ago.

Assisted by: Osama Mersal.

Author Posts
March 28, 2021 at 5:17 pm #8417599

pedroF-19

Tell us what you are trying to do?
I had to update some of the content on English (original) language on Courses page, but Portuguese translation page is not updated.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

March 29, 2021 at 9:25 am #8420383

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I’ll be glad to help you today.

I could not access the page in the ticket. Could you please tell me if the Portuguese page is a duplicate of the English page?

Thanks,
Osama

March 29, 2021 at 9:32 am #8420447

pedroF-19

Sorry the link is hidden link

I'm not sure what you mean with Duplicate. It should be i guess. I made it the normal way on WPML.

Let me know where i can send you the login informations plz

March 29, 2021 at 9:43 am #8420681

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi.

Could you please let me know what did you change on the English page?

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

Thanks for your cooperation

Regards,
Osama

March 29, 2021 at 10:03 am #8421129

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

1) Sure, please let me know when you finish the backup and kindly check the username and the password because it told me that they are not correct.

2) Kindly check edit the translated tours and see if the changes are applied to them.

Thanks,
Osama

March 29, 2021 at 10:24 am #8421293

pedroF-19

Backup is done!

Price changes are updated, but the tours (Courses) show in different order

March 29, 2021 at 10:26 am #8421305

pedroF-19

* in Portuguese translation

Also there is a Course (Experiência Kitesurf) showing but its on Draft originally...

Is there a way to refresh, update or create a new portuguese page without loosing the translations?

March 29, 2021 at 10:29 am #8421317

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for confirming that the backup is done. Could you please check the access details because I get an error message. (Kindly check the attached screenshot)

Thanks,
Osama

1.png
March 29, 2021 at 10:34 am #8421369

pedroF-19

please try again now

March 29, 2021 at 10:35 am #8421377

pedroF-19

should work now

March 29, 2021 at 10:50 am #8421519

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for updating the access details. I've checked your site and found that the Courses page displays the courses according to their publish date, so I've changed the publish dates to match the original courses, and it should display correctly now. Kindly check it and let me know if it works correctly.

For the "Experiência Kitesurf" course, I've set it as a draft, so it will not appear on the front end until you publish it again. Kindly check it. (hidden link)

I hope this helps you. If you need further info, please let me know.

Best regards,
Osama

March 29, 2021 at 10:54 am #8421523

pedroF-19

i see some changes 🙂

Actually i wanted a different order of the courses on all pages, but not sure how to achieve it. They should be on this order Private, Semi private, Supervision

March 29, 2021 at 10:55 am #8421525

pedroF-19

Got it, so i change the dates according what i need

March 29, 2021 at 10:58 am #8421539

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Yes, exactly change the publish dates according to the order you want, and that should apply on the front end.

Please let me know if it didn't work correctly.

Best regards,
Osama

March 29, 2021 at 11:04 am #8421607

pedroF-19

Just a detail.

There is a huge gap between last course and the footer. Where can i fix it?