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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 5 replies, has 1 voice.

Last updated by Shekhar Bhandari 8 hours, 53 minutes ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 11, 2024 at 2:38 pm #16504013

andreL-33

Background of the issue:
I am trying to ensure that when navigating the Careers section in any language other than English, the job description pages link to the correct translated page. Currently, WPML translates the URL, but it redirects to the English page instead of the translated version. The issue can be seen here: hidden link. I expected to see: hidden link, but instead, I got: hidden link.

Symptoms:
When clicking on job descriptions in the Careers section in a non-English language, the URL translation by WPML leads to the English page instead of the available translation.

Questions:
How can I ensure that the clickthrough to job descriptions is dynamic and leads to the correct translated page?

December 11, 2024 at 6:52 pm #16505166

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.

First and foremost, it's necessary that the destination links are also translated. There are a few things you can try. Make sure to have a backup before proceeding.

Scan link targets

Go to WPML > Settings and click on "Scan Link Targets". This option will translate any internal links recognized by WPML, that have available translations in your translated posts. Check if the links are translated after that.

If that does not work, it's likely that WPML didn't recognize them.

Search the URLs inside the page's translation editor

By default, internal links are not shown in the translation editor. Also, URLs are hidden by default.

To see if the links are available for translation inside the editor, please click to edit the translation in the pages tab. After that, search for part of the URL that's not translated, like "/carrers".

Let us know if they show up or not.

If that does not help, one of my colleagues will soon come to continue support.

December 13, 2024 at 9:08 am #16510526

andreL-33

Neither solution worked.

December 17, 2024 at 5:42 am #16519736

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I will help you further on this issue.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

December 18, 2024 at 12:30 pm #16525933

andreL-33

Dear Shekhar,
The information you requested is in my other ticket.
Regards
Andre

December 18, 2024 at 12:32 pm #16525941

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Can you add the details here too, we are supposed to use login details from the same ticket, also the login details gets removed when issue is solved so I suggest adding it here too.

I have enabled the private reply.

Thanks

December 18, 2024 at 12:33 pm #16525942

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Can you add the details here too, we are supposed to use login details from the same ticket, also the login details gets removed when issue is solved so I suggest adding it here too.

I have enabled the private reply.

Thanks

December 19, 2024 at 10:17 am #16529317

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I went here: hidden link and updated the page and it's translations and it seems to fix the issue.

Can you please check now. I fixed it for german.

Look forward to your reply.

Thanks

December 23, 2024 at 7:51 am #16539416

andreL-33

Dear Shekhar,

It works for German, thank you.

What did you do so I can fix it for the other languages?

Regards,
Andre

December 23, 2024 at 7:58 am #16539449

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Please update the translations of the page in other languages to get it fixed.