Connection error: Unable to get data from service. Detailed error: cURL error 28: Failed to connect ...

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Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 2 replies, has 0 voices.

Assisted by: Bobby.

Author	Posts
January 28, 2026 at 6:49 pm
melissaB-7	I wasn't able to update a wpml plugin so it was suggested to remove the key and reinstall one. Problem is I passed the account along to my client. Now when I try entering the key that is assigned to that domain name, it gives me an error message. I am unable to generate a new key since I don't control that account anymore. Thanks for your help!
January 28, 2026 at 7:54 pm #17771765
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Based on our chat, I will await for your feedback on the wp-config.php file and we can go from there to further debug this issue with the site key. Thank you!
January 29, 2026 at 9:38 pm #17775259
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Awaiting on your feedback, once ready let us know here and I will be updated.

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