Skip Navigation

Home › Support › English Support › [Closed] Currencz shows wrong currencz by location

[Closed] Currencz shows wrong currencz by location

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 3 replies, has 2 voices.

Last updated by Bobby 5 months, 1 week ago.

Assisted by: Bobby.

Author Posts
October 10, 2024 at 12:27 pm #16274989

aleksandreK

Background of the issue:
We started using WPMLcurrency plugin - currency based on location. I am in the Czech republic.

Symptoms:
I can see prices in EUR instead of CZK.

Questions:

October 10, 2024 at 6:27 pm #16276660

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

"WooCommerce uses MaxMind Geolocation to determine a customer’s location by IP address or billing address (logged-in users only). For best results, create a free MaxMind account and enter your license key on the Multicurrency page."

Please verify with me that MaxMind is setup at the moment.

October 10, 2024 at 7:45 pm #16276844

aleksandreK

I had it already done
October 14, 2024 at 7:07 pm #16287602

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

The topic ‘[Closed] Currencz shows wrong currencz by location’ is closed to new replies.