Featured images doen't change in translations

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 18 replies, has 2 voices.

Last updated by sotirisR 4 years, 3 months ago.

Assisted by: Bigul.

Author	Posts
July 23, 2021 at 12:06 pm #9260317
sotirisR	I changed some default images, but they are not changing in the translation. It's not a cache problem. You can see it here: hidden link hidden link hidden link
July 23, 2021 at 4:50 pm #9261987
Bigul	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please open a Product having an issue for edit in the original language and make sure the Media attachments option of the language widget(on the right side of the screen). a) Duplicate uploaded media to translations b) Duplicate featured image to translations Have you updated the translated Product after updating the original language product. If not, please update the translation also and make sure the issue is existing or not. -- Thanks! Bigul
July 23, 2021 at 5:28 pm #9262167
sotirisR	Hello, first it's not a product, but a post. Secondly, everything is as you said. Media attachment options are checked and the translation is updated.
July 24, 2021 at 8:20 am #9264397
Bigul	Hello, Thank you for the updates. Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Please refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link Also, please share the URL of the couple posts having the issue for quick checking. -- Thanks! Bigul
July 25, 2021 at 3:24 pm #9267651
Bigul	Hello, Thank you for the login information and details. WPML settings look okay. But the issue is existing after updating the custom field translation settings and post. So please try the following settings after a full site backup{mandatory} and make sure the issue is existing or not. Refer to the attached images for more details. 1) Upgrade to the latest version of WPML(4.4.11 series) 2) Go to WPML>>Settings>>Media Translation 3) Click on the Start button to sync the media items to secondary language and set language information 4) Wait until the process complete 5) Clear all types of caches -- Thanks! Bigul
July 26, 2021 at 8:43 am #9270173
sotirisR	Done that but nothing changed. The problem is still there.
July 26, 2021 at 2:49 pm #9273121
Bigul	Hello, Thank you for the updates. It requires further testing. So please allows me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. -- Thanks! Bigul
July 26, 2021 at 3:00 pm #9273307
sotirisR	Ok. I'll be waiting for your answer.
July 26, 2021 at 4:41 pm #9274081
Bigul	Hello, Thank you for the permission. I made a copy of the site, will do more testing locally, and get back to you as early as possible. Please wait. -- Thanks! Bigul
July 28, 2021 at 10:49 am #9298209
Bigul	Hello, I am getting the expected result in my local copy after the following steps. So please try it after a full site backup{mandatory} and make sure the issue is existing or not. 1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page) 2) On the Troubleshooting page, please click on the following options of the Clean up section. Wait for confirmation of processing after each one. - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment - Cleanup and optimize string tables -- Thanks! Bigul
July 28, 2021 at 11:43 am #9298527
sotirisR	I did everything as you said, but nothing changed. It found 6 errors, but I cannot see any difference. You can see it in the last 4 products. hidden link hidden link
July 28, 2021 at 4:07 pm #9301627
Bigul	Hello, Thank you for the updates. On my local copies, it works as expected now. To make sure, I reinstalled the Duplicator and run the WPML Troubleshoot steps. It worked just after it. So I would like to know, do you have a staging site(clone copy of the live site). It will help us to troubleshoot the issue in the same environment without affecting your live site. -- Thanks! Bigul
July 28, 2021 at 6:30 pm #9302637
sotirisR	Unfortunately, there isn't and it's not possible right now. Is there any other way to find the problem? I also see ATE Server Communication Unable to authenticate at Error Logs.
July 28, 2021 at 6:44 pm #9302705
sotirisR	Also, as I see "Fix WPML tables collation" doesn't work and in "Translatable custom posts linking" "Gallery" doesn't have a value.
July 29, 2021 at 6:02 am #9304767
Bigul	Hello, Thank you for the updates. The Fix WPML tables collation process is working as expected on my local copy. So I will consult about this with our team for an expert opinion. One request for further debugging. Please share the FTP credentials to access the site folders. -- Thanks! Bigul