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[Closed] Flexible Shipping rules do not apply in a secondary language

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 3 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 8 months ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 9, 2023 at 7:30 pm #15029825

nazarS

I am trying to:
I'm using Flexible Shipping (Pro) and set up some custom rules for different product categories. Rules do not apply if language is set to secondary. Even if the cart is on the checkout, you can change the language and get a different pricing for shipping.

Link to a page where the issue can be seen:
hidden link (try adding Key Tags or Tires in English and then switch to Russian or vice versa).

I expected to see:
Same pricing for categories as in the original language.

Instead, I got:
Different pricing on the same categories. Looks like a default one (4.90€).

The attached images show pricing for English language (correct) and Russian (incorrect).

Screenshot 2023-12-09 at 21.26.34.png
Screenshot 2023-12-09 at 21.26.22.png
December 12, 2023 at 5:10 am #15041787

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello @nazars,

Welcome to WPML support. I'd be happy to help you with this.

Are you following the steps mentioned here: hidden link

Further, We've recently rolled out a new version of WPML plugins. Could you please update your plugins to the latest version and inform me if it resolves the issue?

Our WPML updates are distributed gradually. If your websites haven't received this update yet, please be patient, and you should see it within a few days.

If you want to expedite the process and receive the update immediately, follow these steps:
1. Go to the Plugins → Add New page.
2. Click on the Commercial tab.
3. Then, click the "Check for updates" button.
https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

Please remember to create a backup before updating, as a precaution.

Look forward to your reply.

Thanks
December 14, 2023 at 2:08 am #15060407

nazarS

Hi Shekhar,

it seems that you have misunderstood me. The issue is that to ship a tire, in the original language will cost the client 14.90, but if they switch to a secondary language, the system says that the shipping is only 4.90.

Please check the screenshots that I have attached to the ticket.
December 14, 2023 at 8:01 am #15060913

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

The topic ‘[Closed] Flexible Shipping rules do not apply in a secondary language’ is closed to new replies.