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Tagged: Exception
This topic contains 10 replies, has 0 voices.
Last updated by Lauren 1 week ago.
Assisted by: Lauren.
Author | Posts |
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June 27, 2025 at 4:01 pm #17178233 | |
fredericP-26 |
Background of the issue: Symptoms: Questions: |
June 27, 2025 at 4:20 pm #17178263 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
1. Go to WPML -> Translation Management -> Translation Jobs and cancel the in progress job. If there is no in progress job, continue to the next steps. Please let me know if this resolves the issue. |
July 8, 2025 at 8:00 pm #17215998 | |
fredericP-26 |
Hi, I made design changes to the original version of the page, so I deleted the french translation (permanently deleted) and tried to generate a new translated page, but I'm running into the same issue (page status stuck "in progress"). I tried to follow the instructions you gave in the previous reply, but it doesn't solve the issue. I tried also the 'Cancel in-progress automatic jobs' button on the troubleshooting page too. |
July 9, 2025 at 12:53 pm #17219375 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
Let's enable the debug log to see if there are any background errors happening. WordPress includes a debug mode that helps reveal PHP problems. Let's enable this and see if there are any errors we can locate. To enable it, open your wp-config.php file and look for define('WP_DEBUG', false); Change it to: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); In this case the errors will be saved to a debug.log log file inside the /wp-content/directory. The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it. /* That's all, stop editing! Happy blogging. */ Please note that you’ll see everything, not only related to our Plugins. This will most likely include messages from other plugins, your theme, and sometimes even WordPress core. The messages appear all over the place. DOC: After enabling the debug mode, please try to replicate the issue. Navigate to the page where the error message being displayed. The errors will be either displayed on the screen or logged in the debug.log log file inside the /wp-content/directory. Paste the latest lines here. No need to paste the entire log file, just 50 lines or so will do. Please censor any sensitive information. I'd also like to login and see if I can test this, with the debug log enabled, to look for errors. Is it okay for me to install a file management plugin? If so, please share credentials using the private fields in the next reply and I can look further into this for you. |
July 9, 2025 at 5:10 pm #17220536 | |
fredericP-26 |
I tried to update some plugins but it created errors. I'm rolling back to a previous backup and will create the account login for you again. |
July 9, 2025 at 5:38 pm #17220628 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
I am no longer able to login, I get the error message "Error: The username wpml is not registered on this site. If you are unsure of your username, try your email address instead. I have marked the next reply as private so that you can share updated credentials. Thanks. |
July 9, 2025 at 6:54 pm #17220770 | |
fredericP-26 |
Do you have a chat feature so I can work with you on this at the same time, as I need to work on other things too shortly. Thanks |
July 10, 2025 at 2:08 pm #17224368 | |
fredericP-26 |
The translation of the homepage now appears as "completed". Have you changed anything? Also, can you please put my response above with the credentials as private? Thanks |
July 10, 2025 at 6:27 pm #17225500 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
Hi there, I hadn't changed anything since I was unable to login yesterday. I just did login and tested the homepage by making a small change (added a space at the end of a sentence) and saved changes. Saw on the French language it needed an update, so I updated it, saved it in the Advanced Translation Editor, and there are no errors on the frontend in either language. Are you still able to reproduce the issue? If so, please send me the steps. |
July 10, 2025 at 7:50 pm #17225668 | |
fredericP-26 |
It's working for me too. I'm clueless why it is working now... Maybe a cron job that ran during the night? |
July 11, 2025 at 3:01 pm #17228691 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
That's possible, or caching issue. Hard to say for sure. If the issue returns, please don't hesitate to open up a new chat and we can look further into it. |