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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client created a global container in Avada with three blocks, each having a background image. However, when viewing the container in Dutch or German, the images disappeared despite being translated via media translation.
Solution:
We discovered that syncing the options to all languages for Avada resolved the issue. For further guidance on setting theme options for different languages in Avada, please refer to our documentation: https://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/how-to-set-theme-options-for-languages-in-avada/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 5 replies, has 0 voices.

Last updated by remcoE-2 4 weeks ago.

Assisted by: Long Nguyen.

Author Posts
December 24, 2025 at 9:59 am

remcoE-2

I made a global container in Avada with 3 blocks. They have a background image, however, when I view the container in dutch or german, the images dissapear. They're translated via media translation. Can you help me?

December 24, 2025 at 6:02 pm #17687327

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I've escalated this to our 2nd Tier Support and we will come back to you once I've feedback.

December 25, 2025 at 1:38 pm #17687776

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

We have an answer from the second tier support. After they sync the options to all languages for Avada it seems to be working now.

Would you please check?

December 26, 2025 at 1:02 am #17688099

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English ) Vietnamese (Vietnamese )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

You can follow the documentation below to get more information about setting theme options for all languages
https://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/how-to-set-theme-options-for-languages-in-avada/

Thanks.

December 29, 2025 at 5:05 pm #17695408

remcoE-2

I don't see it working? See hidden link

Scherm­afbeelding 2025-12-29 om 18.04.54.png
December 30, 2025 at 2:20 am #17695878

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English ) Vietnamese (Vietnamese )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Those changes were made on your staging site. On your production site, I've synced the options across languages, update the Avada translation section "Real sites, real savings", update the translation homepage.

Now you can see the images are displayed on the translation homepage, please check the attached screenshots.

Looking forward to your reply.
Thanks

Tibo Energy Software voor schaalbaar energiebeheer 2025-12-30 09-17-14.jpg
Global Options ‹ Tibo Energy — WordPress 2025-12-30 08-49-07.png
December 30, 2025 at 7:39 am #17696060

remcoE-2

Yes, it worked. Thank you for all your help and wishing you the best for 2026! 🙂