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Tagged: Exception
This topic contains 5 replies, has 0 voices.
Last updated by Mihai Apetrei 1 week, 5 days ago.
Assisted by: Mihai Apetrei.
Author | Posts |
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January 11, 2025 at 10:40 am #16583780 | |
fabianI-5 |
Background of the issue: Symptoms: Questions: |
January 11, 2025 at 9:38 pm #16584865 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi there. Please take a look over our documentation here: That should guide you in accomplishing a similar result. I hope that you will find this information helpful. Mihai Apetrei |
January 12, 2025 at 6:41 pm #16586332 | |
fabianI-5 |
I added specific words to the glossary that I do not want to be translated, but they are still being translated. After that, I clicked "Translate," and the system deducted 50,000 credits. Please refund the credits that were unnecessarily deducted from my account. New threads created by Mihai Apetrei and linked to this one are listed below: https://wpml.org/forums/topic/split-glossary-words-are-still-translated/ |
January 13, 2025 at 10:38 am #16587693 | |
fabianI-5 |
haho. this 24h support? I want work. |
January 13, 2025 at 10:56 am #16587833 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi there and welcome back. Sorry for the delayed response, but fewer people are working on the weekends. Sometimes, it can take up to 48 hours to get a response if there's a weekend or the current ticket and chat queues are full. Now, regarding the new glossary-related case that you reported, please note that, per our Support Policy, we can handle only one unique issue per ticket. Continuing with one issue per ticket helps supporters focus on one problem at once and enables other users to find solutions to their questions faster. I will be marking this current ticket as resolved and I am creating a new ticket for you in regard to the new issue here: You will be notified via email when there's an answer to that ticket. Thank you very much for your understanding and cooperation. Mihai |
January 13, 2025 at 10:56 am #16587834 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Marking this current ticket as resolved. |