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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate the "Learn More" button in their Divi library templates into French. The button text could be changed, but the translation was not appearing on the front end.
Solution:
We first verified that the issue was not related to the specific template initially suspected. After deactivating WPML and editing the button, it was confirmed that changes did not reflect on the front end, indicating a possible misselection of the template. We then selected the correct template for the French language page and made the necessary adjustments. We recommend checking the screen recording for a detailed guide on how we resolved the issue: screen recording.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.

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This topic contains 5 replies, has 0 voices.

Last updated by valerieB-2 1 day, 20 hours ago.

Assisted by: Kor.

Author Posts
January 18, 2025 at 6:47 am #16608699

valerieB-2

Hello, my issues with the items in my library seem to have been resolved with the help of Divi support and yours. However, I’m still encountering the original problem, which is that my "Learn More" button in my latest sections is not being translated. Neither in strings nor in the library in French. I can change the button text, but the translation does not appear on the front end. Could you please translate them for me? Or show me what is causing this issue.
the item named : Loop-Press have the save issue.

Here the exemple : hidden link

January 20, 2025 at 3:43 pm #16614429

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked and it looks like the Learn More button does not belong to this template hidden link

I've deactivated WPML and edited the Learn More button and the changes did not reflect the front end. Are you sure that is the correct template?

Screenshot_228.jpg
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Screenshot_230.jpg
January 20, 2025 at 3:59 pm #16614532

valerieB-2

In this video, I show you the 2 templates that contain the buttons needing translation. These items are located in the Divi library and cannot be translated directly in the Divi front-end.

exemple : hidden link

January 20, 2025 at 4:32 pm #16614793

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

This is what I've done to fix it. I've selected the correct template for the French language page. Check out this screen recording hidden link

January 20, 2025 at 4:37 pm #16614802

valerieB-2

Wow, thank you so much! I don’t understand why I couldn’t get it to work, but I see it’s working now, so that’s great. In English, one button looks different—can I leave it to you to fix? I’m afraid I might miss something!
hidden link

January 20, 2025 at 4:41 pm #16614836

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

sorry about that. I was testing the templates earlier. Should be fixed now and could you please check?

January 20, 2025 at 4:48 pm #16614846

valerieB-2

I understand, no problem! Thank you so much for your patience, everything seems to be working now! I'm thrilled with your support service 🙂