Max. 92% translation score with button links not saving

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: ATE

This topic contains 4 replies, has 0 voices.

Last updated by Andreas W. 2 weeks, 4 days ago.

Assisted by: Andreas W..

Author	Posts
November 12, 2024 at 10:31 pm #16394861
ronaldT-5	Background of the issue: I am trying to save my button links within the ATE. The issue can be seen on this page: hidden link Symptoms: I expected the button link URL translation to stick, but instead, I got a blank space upon returning into the ATE and a 92% translation status instead of 100%. Questions: Why are my button links not saving in the ATE? How can I achieve a 100% translation status?
November 12, 2024 at 11:12 pm #16394933
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, My apologies, but I am not sure if I am fully understanding the issue. Do you have issues with saving the translation for this segment? Best regards Andreas
November 12, 2024 at 11:53 pm #16395170
ronaldT-5	I save the two button URLs with ATE, but despite everything else already been translated, I can never reach the 100% mark. Although it never goes above 93%, I click on the Complete Translation button at the bottom of the ATE, it does save it all and exits the ATE. But, if I go back into the ATE, I have to start over, as the URL translated segments are blank again, and the page stuck at 92%. You have access to the live site, check it out...
November 13, 2024 at 5:23 pm #16398849
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	This is odd, as once again using the WPML troubleshooting option to "Clear the cache in WPML" solved this issue. Does this issue always occur after moving the site from Staging to Live? If so, could you please confirm if switching to the old Gen2 UI of the Advanced Translation Editor can solve this issue?
November 13, 2024 at 5:34 pm #16398883
ronaldT-5	That issue occurs on staging as well. Clearing the WPML cache only helps temporarily. It is worse on staging. If you want access to staging, let me know...
November 13, 2024 at 7:17 pm #16399335
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Please provide me again access to the staging site on which the issue occurs, so that I can run further tests. The private reply form is enabled again. I need to know what triggers the issue to investigate this, so any additional information would be helpful.
November 13, 2024 at 10:22 pm #16400010
ronaldT-5	By the way, clicking on "Copy the original text to the translation area" does not work to move the missing button link URL to the right hand-side.
November 13, 2024 at 11:42 pm #16400202
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Indeed, I can see the issue. The translation does only complete to 93% as if there was somewhere a hidden segment that is not able to be marked as completed. Clearing the WPML Cache inside the troubleshooting options solved it. Then I edited the original "Google Reviews" page, translated it again and it worked. I am not sure how we can trigger this issue to occur again. I will try to create a copy of the site using "All In One WP Migration" and see if the issue occurs again after I have launched the site on localhost. Once I am done with this task I will contact you again.
November 13, 2024 at 11:55 pm #16400238
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hi! I see now, that even after fixing the cache issue and opening the translation editor again, one button link is not remaining saved. In this case it is the one linking to a PDF file. I see the ATE Dev Team has been working on fixes for Button Links not getting saved as expected on the latest version of the Advanced Translation Editor. This should get fixed in a upcoming update for the Advanced Translation Editor. It might still take a few weeks until this update is ready, as it will involve many fixes and enhancements. I would suggest we wait for this update and should this not solve all the issues, we would need to investigate further. WORKAROUND: I would suggest for now, you open the settings inside ATE and enable the option "Use the previous version of the Advanced Translation Editor".