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Supporter timezone: Europe/Paris (GMT+02:00)

This topic contains 6 replies, has 2 voices.

Last updated by Yvette 4 years, 10 months ago.

Assisted by: Yvette.

Author Posts
October 2, 2020 at 3:58 pm

customP

Hi,

I have a problem with currencies, default currency is euros but on checkout when I change address to a country without currency specified, it shows Swiss Francs.

Swiss francs is the last currency that I have as to be shown in all countries. It looks like when you select a country without currency, goes through the whole list of available currencies and displays the last option instead of the default currency.

October 5, 2020 at 3:48 pm #7166559

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+02:00)

Hello

I will be helping you now.

1. Clarification
You wrote: "... Swiss francs is the last currency that I have as to be shown in all countries..."
Do you mean that this was the "most recent currency" that was added? or do you mean something else?

2. Sandbox site
Could you simplify the case to have only 2 currencies active. Please wriite back with specific steps to replicate the issue in this case.

thank you.

October 7, 2020 at 1:16 pm #7181859

customP

Hi Yvette,

1) Exactly, when you change to a non european country, it changes the price to swiss francs (most recent currency added) instead of euros which is the default currency

2) Done, I disabled all plugins and childtheme and left only 2 currencies.

In this case the steps are very simple, changing billing/shipping country at checkout, currency displayed is euros in european countries, which is correct but swiss francs in the rest of countries, which is not.

Thanks so much!
M.

October 7, 2020 at 3:43 pm #7183199

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+02:00)

Definitely a bug! Easily replicated on a fresh installation. Thank you for your collaboration. This is now escalated to our 2nd tier.

October 7, 2020 at 3:48 pm #7183213

customP

Thanks Yvette!

November 15, 2020 at 8:41 am #7450457

customP

Hi Yvette, any updates on this? Thanks

November 16, 2020 at 11:40 pm #7461989

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+02:00)

I don´t have any direct update other than to confirm that the issue was escalated to development for fixing.

I have no visibility on the timeliine for fixing however. I just can see that the bug was confirmed and the work ticket escalated.