Background of the issue:
I am trying to load more products on the home page in other languages, such as Arabic or Turkish, using the 'Load more products' button.
The issue can be seen on the home page: hidden link.
However, on the shop page: hidden link,
the product images load normally when using the same button.
Symptoms:
When I click the 'Load more products' button at the bottom of the home page, more products are displayed without their images.
This issue does not occur on the shop page, where product images load normally.
Questions:
Why are product images not loading on the home page when using the 'Load more products' button?
Why does the issue only occur on the home page and not on the shop page?
please help me for make the images loads normally when using the 'Load more products' button
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
No, I did not make any changes but it could be that this was a cache issue.
If the issue occurs again, please let me know.
I would say you test this by updating the original page, saving the page, and then applying the translation again. If the issue is currently not replicable, then there is not much we could do from our end. It might have been a temporary issue.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.
If you are unable to provide such a copy of the website for testing, please let me know on this ticket.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The issue is not the product translations, as you can see on the single product pages, the images exist.
The issue is the widget "Products (grid or carousel)" that is used to display the image on the homepage. This is an XThemos Elements Widget - a custom widget of the Woodmart Theme.
Further, it looks like your theme is a customized version of the Woodmart Theme. It this widget is not a default widget that is shipped with Woodmart, you might need to contact the developer who created this widget and request to fix this issue.
Workaround:
Use a different widget to display the products.
Solution:
I can provide a WPML test site, on which you could install the Woodmart Parent Theme (if this is a default Woodmart Widget) and we will try to recreate the issue. If we can recreate it, I will escalate the issue to our compatilbity team, which then will try to find a solution and contact Walmart so that the issue can get solved.
Would it be possible for you to cooperate on this matter? In case not, then please reach out to Woodmart Support or the person who developed your theme, respectively if this a custom widget that was developed for your theme only.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you for your cooperation!
Please do not migrate a copy of your site to this test site. Instead, we only need the latest version of the Woodmart Theme and the Woodmart Core Plugin and we will try to recreate the issue from scratch.
One-Click-Login: hidden link
If you could also install and register Elementor PRO it would be highly appreciated. Please leave me a comment once you are done with this task.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
On a local copy of your site, the issue does not occur. See screenshot.
I will need to run further tests on your site, to find out what is causing this problem.
Possible reason:
Your site uses various plugins that come with your hosting environment on Hostinger and those plugins cannot operate outside of Hostinger's server environment.
It would be advisable if you could set up a staging site on hosting for running further tests. If you are not aware of how to set up such a staging site, please consult the Hostinger Support Team.
The private reply form is enabled again so that you can provide me access to such a staging site.
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This may be unrelated to the issue:
On the copy of your site, I saw this dashboard notice:
"WooCommerce Price Based on Country: It looks like another multicurrency plugin is active on your site. Price Based on Country will not work properly. We recomended you disable WooCommerce Multilingual multiple currencies option."
Note, that running "WooCommerce Price Based on Country" together with our addon "WooCommerce Multilingual & Multi-Currency" might no longer be advisable and lead to unexpected issues. Both plugins share the same API (Maxmind) to calculate prices in WooCommerce which can lead to unexpected outcomes.
