Saving widgets shows a critical error message

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Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Exception

This topic contains 0 replies, has 0 voices.

Last updated by Waqas Bin Hasan 6 days, 18 hours ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
December 17, 2024 at 8:53 am
Pieter	Background of the issue: Saving the widgets, it only gives critical error when i've WPML plugin activated. hidden link Symptoms: Questions: Saving the widgets is working, but returns the critical error message. This only happens when i've WPML plugin activated.
December 17, 2024 at 10:03 am
December 18, 2024 at 12:03 pm #16525720
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. I'm assigned this ticket and I've observed the issue in your staging site. I'm trying to check the issue in another environment to see if it can be reproduced elsewhere or only happening in your site. I'll update you on this by tomorrow. Regards.
December 19, 2024 at 10:36 am #16529411
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I couldn't reproduce the issue in a fresh installation, even I added your JSON based ACF fields to my test site. So I've escalated the matter to our 2nd tier team, with a backup of your site. I'll update you as soon as I have more information. Please keep the staging site active and accessible.
December 20, 2024 at 4:31 am #16532072
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. Since my last message, our team tried to login to your staging site but looks like password has been changed. Can you please provide updated access to the staging site again, so our team can investigate the issue in more detail. I've set your next reply as private to share this information safely.
December 20, 2024 at 10:09 am
December 20, 2024 at 12:19 pm #16533897
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the access, I've updated our 2nd tier team and 'll get back to you accordingly.
December 23, 2024 at 6:12 am #16539291
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. Our team analyzed that there are lot of inactive widgets in Appearance -> Widgets which appeared to use formerly registered ACF blocks that were no longer available, and that is what was causing problems trying to save the widgets page. So they deactivated ACFML and String Translation and were able to expand the inactive widgets section. Then deleted these one by one. And now the active widgets can be saved without any problem. We've tested this in your staging site. I request you to try this in your site after taking a full backup and let me know your findings.