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Supporter timezone: Asia/Dhaka (GMT+06:00)

This topic contains 4 replies, has 0 voices.

Last updated by ericH-23 1 day ago.

Assisted by: Prosenjit Barman.

Author Posts
November 24, 2024 at 12:00 pm #16436991

ericH-23

Background of the issue:
I am working on a site under development and trying to set strings to automatically translate using WPML. I want to ensure that automatic translation is 100% working as I move forward with translating new strings.

Symptoms:
String translation takes too much time, and some languages are not translated by the next day, showing the cog symbol. Sometimes a fatal error appears, but deleting the WPML cache resolves the issue.

Questions:
How can I improve the system to ensure automatic translation works reliably?

November 26, 2024 at 5:49 am #16442571

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello there!
Thank you for contacting WPML Support.

I understand the issue you're facing. If you're automatically translating the strings and have sufficient credits, the translation should complete without any issues.

However, one important factor that can prevent automatic translation from being completed is the translation engine you're using. If you're using a translation engine that doesn't support translation from the source language to the target language you're translating to, the automatic translation will not complete and will display the in-progress icon. In such cases, you will need to either switch to a different translation engine or manually translate the string.

Please check the link below and make sure that the translation engine you're using supports the language pair you're translating the strings to.

- hidden link

If it does support and the issue persists, Please follow these steps to see if the automatic translation process resumes.

- Please go to "WPML > Settings"
- Change the Translation mode to "Translate what you choose"
- Once done, go to `WPML > Support > Troubleshooting`.
- Click on the following buttons:

-- Cancel in-progress automatic jobs [Scroll down to see this button]
-- Clear the cache in WPML
-- Fix element_type collation
-- Synchronize local job ids with ATE jobs
-- Synchronize translators and translation managers with ATE
-- Assign translation status to duplicated content
-- Set language information
-- Fix post-type assignment for translations

- Once done, go to "WPML > Settings"
- Switch the translation mode to "Translate Everything Automatically" and set it to translate all content on your site.
- Send the string for automatic translation and check again.

Please give it a try and let me know how it goes. I'll be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit

November 26, 2024 at 4:11 pm #16446083

ericH-23

Hi,
Thanks, I did this and many translation were done. But now it is the same again, some translation are not done and have the cog symbol. I see that a certain language has difficulties: Portugues do Brasil. So I am waiting and checking for the translations and this is time consuming. Can I do something more? Can you check my account?
Thanks, kind regards
Eric

November 27, 2024 at 7:03 am #16447552

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello Eric,
Thank you for the update.

Based on the information in our system, the pay-as-you-go subscription for credits is active, and there are no blockages on your site in our system. Therefore, there shouldn't be any issues completing the translation. If you're encountering errors randomly, could you please clear the caches from both your site and browser, and then try again? If possible, temporarily disable the optimization/caching plugin on your site and check if the issue persists.

If the issue persists, please go to "WPML > Support > Advanced Translation Editor > Error Log" and capture a full-screen screenshot of the page. Ensure that all columns and recent errors are visible. Then, share that screenshot in your next response so I can investigate the cause of the issue and suggest what to do next.

Looking forward to your response.

Best regards,
Prosenjit

November 29, 2024 at 10:01 pm #16461176

ericH-23

Hi,

It seems that it is working better now. Thanks so far.

But I have 50 errors in the log, one example I attached.

What should I do here?

Thanks, kind regards
Eric

Bildschirmfoto 2024-11-29 um 22.59.30.png