Switching languages

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Last updated by samC-26 1 year, 1 month ago.

Assisted by: Osama Mersal.

Author	Posts
March 11, 2025 at 3:05 pm #16802484
samC-26	Background of the issue: I am trying to switch languages on my website, which is in English by default. When I switch to Arabic, it works, but when I try to switch back to English on the same page, it doesn't change unless I return to the home page. The issue can be seen here: hidden link Symptoms: I am stuck in Arabic and cannot switch back to English on the same page. Questions: Why can't I switch back to English from Arabic on the same page? Is there a way to switch languages seamlessly without returning to the home page?
March 11, 2025 at 4:32 pm #16802923
Osama Mersal	Hi Sam, I added a menu language switcher, which works as expected. Please check the menu language siwtcher and let me know if it works correctly. Kindly let me know how you added the top header language switcher so I can check it. Best regards, Osama
March 12, 2025 at 12:50 pm #16807053
samC-26	Hi Osama, This still produces the same error. I'll provide a step by step example of what I mean with two errors so that you can replicate: 1) open website (in English by default) > click arabic in the dropdown > click the conditions page (as an example) which opens the correct arabic page > click English in the dropdown - website doesn't revert back. This is the same across all pages other than the homepage 2) open website > go to conditions page > switch language to arabic > doesn't work - it only works when switching on the homepage first and then navigating the website. Additionally, this theme gives an option in the settings (as it is WPML approved and tested) to have a language switcher in the top bar that is a toggle in the theme options panel
March 12, 2025 at 3:30 pm #16808089
Osama Mersal	Hi, This ticket is a duplicate of this one. (https://wpml.org/forums/topic/i-have-a-few-bugs-that-i-cant-fix-manually/) Please follow Kor's instruction as he consulted our 2nd tier support team regarding this issue. Best regards, Osama
March 13, 2025 at 10:28 am #16811171
samC-26	To keep things organised, I'll mark this ticket as resolved so that we can reduce the amount of tickets. To note, there are a couple of things: 1) the only way for me to initiate a live chat is for me to enter the details of my issue. I don't have the choice to choose between live chat or ticket. Sometimes I get a live chat agent, other times it just automatically creates a ticket so I haven't purposely created multiple tickets. 2) The issue of the website not switching languages between pages hasn't been resolved.
March 13, 2025 at 10:29 am #16811172
samC-26	To keep things organised, I'll mark this ticket as resolved so that we can reduce the amount of tickets. To note, there are a couple of things: 1) the only way for me to initiate a live chat is for me to enter the details of my issue. I don't have the choice to choose between live chat or ticket. Sometimes I get a live chat agent, other times it just automatically creates a ticket so I haven't purposely created multiple tickets. 2) The issue of the website not switching languages between pages hasn't been resolved.