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[Resolved] Translation basket is not showing

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This topic contains 6 replies, has 2 voices.

Last updated by Raja Mohammed 3 years, 11 months ago.

Assisted by: Raja Mohammed.

Author Posts
November 26, 2021 at 7:37 am

Alan Kaussen

Translation basket is not showing
November 29, 2021 at 2:07 pm #10088149

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello there,

I have tested the issue, It seems like some other plugin is conflicting with WPML. I tried to add and remove translators to the site but none of the changes is not reflecting immediately.

To find whether the issue is due to a plugin conflict please follow the below troubleshooting steps
- Disable all NON-WPML plugins, Except WooCommerce and related plugins check if the issue can be resolved.
- With all the plugins disabled make sure the translators exists in WPML > Translation Management > translator
- If the issue disappears enable the plugin one by one to isolate the conflicting plugin

Let me know the results.

Regards
Raja
December 1, 2021 at 11:27 am #10104183

Alan Kaussen

I have done the exact. All plugins are disabled right now. Except for WPML with addons & WooCommerce.
But still Translation Basket does not appear.
I feel it should not be the case where a plugin is conflicting because we copied this instance from another instance where we have the exact same environment (Server, WP, Plugins, PHP, Database etc)
December 2, 2021 at 1:57 pm #10114089

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I am securing a copy of your site for further debugging. I will keep posted with further updates.

Regards
Raja
December 3, 2021 at 6:48 am #10118745

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

The issue is reproduced using the copy of your site on a minimal setup. I have escalated the case to the second tier for a detailed investigation.

Regards
Raja
December 3, 2021 at 9:53 am #10119819

Alan Kaussen

Thank you.
Waiting for the response.
December 3, 2021 at 12:57 pm #10121633

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

The issue has been fixed on the staging site,

To fix the same on the live site please paste the code in the theme functions.php file

add_action( 'init', 'add_caps' );
function add_caps() {
    $user = wp_get_current_user();
	$role = get_role( $user->roles[0] );
    if ($role->capabilities["manage_translations"] != TRUE) {
	    $role->add_cap( 'manage_translations' );
    }
}

Once done, Navigate to WPML > Translation Management page, You should be able to see the Translation Basket tab, If it is still invisible refresh the page a couple of times.

Once you see the translation basket tab, Remove the code

I hope that helps better.

Regards
Raja