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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 1 voice.

Last updated by Kor 1 day, 21 hours ago.

Assisted by: Kor.

Author Posts
March 21, 2025 at 2:39 pm #16843585

gregoryB-20

Background of the issue:
I am trying to translate markers in the advanced editor.

Symptoms:
when markers applied saving is not possible and the errors appear

Questions:
Why are the markers not apply in the advanced editor?
What steps can I take to resolve this issue?

March 22, 2025 at 3:12 pm #16847649

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Could you please provide a screenshot so that we can get a better idea of the issue?

Take note, that the markers need to be set identically between the original and the translated segment. There should not be missing any marker.

Best regards
Andreas

March 24, 2025 at 8:51 am #16850355

gregoryB-20

Even when I take a copy of the original it give the issue on translation.
There ore aswel icons in de original text! Afther the issue I go to the string translation to solve de problem and see that the icons are leftout.

There is a second ussue on the URL translation. Each time I open the advanced editor there are changed and wrong again. Before opening the editor there are OK.

The privious version of the editor has not this issue on the URL.

Issues are related with the new version!?

Sonja

2025-03-24-markers.jpg
March 25, 2025 at 1:14 am #16854433

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you please share the Advanced Translation Editor URL here that you're translating so that I could check this out from my end here?

March 25, 2025 at 10:01 am #16856191

gregoryB-20

hidden link
you do not have acces?
The problem exist on markers with icon's included.
So, can I use an icon in text to be translated?

What can I do with isolated url's chaging often after opening again a page translation?

I have the feeling aswell that there are issues with the new advanced editor.

March 25, 2025 at 10:05 am #16856265

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I can see the issue too. Could you make some changes to the primary language page, like the page title, and resave it? Then, retranslate it and see if it works.

If the issue persists, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Also, kindly update all WPML plugins to the latest version.

March 25, 2025 at 1:46 pm #16858073

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've corrected the "Visites Groupes" HTML version of the code as below. Now, you should be able to save the translations in the Advanced Translation Editor. Could you please check now?

From :

<ul>
 	<li>Durée : 01:00</li>
 	<li>Animation : FR / NL</li>
 	<li>Un groupe est composé de 15 personnes minimum</li>
 	<li><a href="/info/#horaires"><strong>Horaire</strong></a></li>
 	<li><a href="/info/#tarifs-groupes"><strong>Tarif</strong></a></li>
 	<li><span>Réservation obligatoire pendant les heures de bureau</span>
<a href="tel:+3260391500"><i class="fa fa-phone"> </i><strong>+32 60 39 15 00</strong></a>
<a href="/contact/#contact"><i class="fa fa-envelope"> </i> <strong>contact</strong></a></li>
 	<li><strong><a href="<em><u>hidden link</u></em>" target="_blank" rel="noopener">Conditions générales pour les réservations de groupes</a></strong></li>
</ul>

To :

<ul>
  <li>Durée : <time datetime="01:00">01:00</time></li>
  <li>Animation : FR / NL</li>
  <li>Un groupe est composé de 15 personnes minimum</li>
  <li><a href="/info/#horaires"><strong>Horaire</strong></a></li>
  <li><a href="/info/#tarifs-groupes"><strong>Tarif</strong></a></li>
  <li>
    Réservation obligatoire pendant les heures de bureau :
    <div>
      <a href="tel:+3260391500" aria-label="Appeler le +32 60 39 15 00">
        <i class="fa fa-phone" aria-hidden="true"></i>
        <strong>+32 60 39 15 00</strong>
      </a>
    </div>
    <div>
      <a href="/contact/#contact" aria-label="Page de contact">
        <i class="fa fa-envelope" aria-hidden="true"></i>
        <strong>Contact</strong>
      </a>
    </div>
  </li>
  <li>
    <strong>
      <a href="<em><u>hidden link</u></em>" 
         target="_blank" rel="noopener">
        Conditions générales pour les réservations de groupes
      </a>
    </strong>
  </li>
</ul>
March 25, 2025 at 2:08 pm #16858202

gregoryB-20

The same problem on other pages persist, see screenshot.
I still have no answer to my question. "Can I use icon's in a sentence to translate in de editor?"

2025-03-25-markers.jpg
March 25, 2025 at 2:16 pm #16858364

gregoryB-20

and url is broken?
Like I did before I will change it in the string manager.
I need more help!

2025-03-25-url-to-image.jpg
2025-03-25-url.jpg
March 25, 2025 at 3:03 pm #16858669

gregoryB-20

The two pages opened in the editor bug on urls:

hidden link
error page on anchors: "hidden link" "hidden link

hidden link
the same anchors: "hidden link" wrong translation on anchor

You can compaire the behavior in page
"hidden link"

In the mean time I can't solve the problem in the string translation. In the past years I had no problems, The problems apears in the last months.

March 25, 2025 at 3:51 pm #16858812

gregoryB-20

please wait for some changing directly on the side. For now changings in the string translating are correct and working but I do not open the translation editor. And will come back to you later.
I am still working with the 8.0 php version. I will now change it to a later version!

March 25, 2025 at 5:43 pm #16859327

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Alright then, please let me know how it goes.

March 26, 2025 at 9:19 am #16861295

gregoryB-20

Hello,

NEW EDITOR
1. Anchors are changed again into wrong one (original text apears, translation is gone) each time Iopen the editor.
2. The icons are gone in translation and you can't copy the original icons.

PREVIOUS EDITOR
1. Has options to copy the original text with icons and combine with translation.
2. When I open the translation again in the old version all is OK. The anchors do not change each time in wrong, not tranlated one.

CONCLUSION
Problems ore related to latest version of the editor. Previous version is.

March 26, 2025 at 10:32 am #16861846

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked this page hidden link and I'm not sure which anchor link you are referring to. Could you highlight it using a screenshot?

March 26, 2025 at 10:33 am #16861853

gregoryB-20

In previous version are the urls correct. On the site they are pointing to the wrong page (url of the original page instead of the translated page)
Issue was there before and the support adviced to use the latest version!

New conclusion,
both editors, latest and previous have their own issues.