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Supporter timezone: America/Lima (GMT-05:00)
Tagged: Exception
This topic contains 1 reply, has 1 voice.
Last updated by Andreas W. 1 week, 4 days ago.
Assisted by: Andreas W..
Author | Posts |
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March 12, 2025 at 12:05 am #16804534 | |
samS-24 |
Background of the issue: Symptoms: Questions: |
March 14, 2025 at 1:27 am #16814095 | |
samS-24 |
Please does anybody have an idea on this as I am stuck and unable to move forward with my translations at the moment |
March 15, 2025 at 12:52 pm #16819829 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further. You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further. However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose. If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/. If you are unable to provide such a copy of the website for testing, please let me know on this ticket. The private reply form looks like this: Click "I still need assistance" the next time you reply. Video: Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form. Best regards, |
March 20, 2025 at 2:04 pm #16840425 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, 1) We can only support Translation Services that come integrated with WPML at WPML > Translation Management > Translators. 2) On our system the mentioned job is not completed and I can not see any translated XLIFF file. It sounds ot me as if your translation provider did not translate the file correctly. You can send me a copy of the file and I will take a look into it. 3) To exclude media from your translation jobs go to WPML > Settings > Media Translation and disable "Translate media library texts with posts" - I can see you already disabled this option. Further, go to your Media Library, switch to List view and check the column "Uploaded to". If media is attached to posts in this column, then it is expected that the meta information is translated together with the post on the WPML Translation Editor. You can use the option to "Detach" the media in such cases. 4) Take note that on WPML > Translationa are many jobs listed that have not been pdated since 2020. I would suggest to cancel these jobs at WPML > Translation Management > Jobs and then create new jobs from WPML > Translation Management > Dashboard. The reason I am suggesting this, is that those jobs are really very old and it might be likely that the original content changed in the meantime. Take note, that for new jobs you will need to download a new XLIFF file. You can only upload XLIFF files for matching job IDs. Best regards |
March 20, 2025 at 10:53 pm #16842065 | |
samS-24 |
Hi Andreas, In reply to your message 1) We can only support Translation Services that come integrated with WPML at WPML > Translation Management > Translators. That is correct we use Comtec who is in your list of translators (see attached imge). 2) On our system the mentioned job is not completed and I can not see any translated XLIFF file. It sounds ot me as if your translation provider did not translate the file correctly. You can send me a copy of the file and I will take a look into it. As I said we only uploadedone test file as Comtec had highlighted the fact there was French in the Xliff. I have a copy of teh Xliff and faw spanish MT for comparison but cannot upload here as the files types are not inages so not supported on this ticket (Xliff and Word). How can I send these to you? 3) To exclude media from your translation jobs go to WPML > Settings > Media Translation and disable "Translate media library texts with posts" - I can see you already disabled this option. I do not wish to exclude media, I want the new pages to have copied across all images and wording and noirmally this happens. Some of the media has been copied and other bits have not but if you try to simply upload the correct media when you save the page it removes it again. |
March 21, 2025 at 12:03 am #16842133 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
When visiting your site, it wa snot connected to any translation service inside Translation Management > Translators. Also, there is not any job in progress for "SteelTrak & Excalibur pivot housing assembly SteelTrak 165 / 210 and Excalibur 6000 only - SS31-013". I ran a test to create a new job for this content to create a German translation, downloaded the file. I would kindly like to ask you for some patience. I will translate this file for testing using a free XLIFF translation software and then upload it to see if we can recreate the issue. You can further send me the XLIFF file using a service like hidden link">WeTransfer so that I can compare it. |
March 21, 2025 at 1:37 am #16842237 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I have created the German translation and I can not confirm any issue: Possibly the translation service did not translate the XLIFF file completely. Also, I can not see any issue regarding missing images. |
March 24, 2025 at 9:28 pm #16854107 | |
samS-24 |
Hi, I sent yoru replies to Comtec who handle our transaltions and they have come back with the following I’ve read through the document but I think they might have misunderstood the issue because we haven’t translated the xliff files yet (so I don’t think the issue can be on our side). Please could you send them the images below showing French text in the attached German xliff as an example. I am happy to send you the Xliff by WeTransfer but I need an email address to send it to and you have not provided me with one. I will copy the Xliff in it's entirety below in a second message. Also, for an images point of view if you look at the page you translated in Spanish you will see no images, previulsy it was all langugaes but they were missing only some images. |
March 24, 2025 at 9:29 pm #16854122 | |
samS-24 |
XLIFF TEXT <?xml version="1.0" encoding="utf-8" standalone="no"?>
]]></source><target><![CDATA[
]]></target></trans-unit><trans-unit extradata="field-technical_specs" resname="field-technical_specs-0" restype="string" datatype="html" id="field-technical_specs-0"><source><![CDATA[<h2>Materials the Excalibur 3S will cut</h2>
]]></source><target><![CDATA[<h2>Das Excalibur 3S schneidet folgende Materialien</h2>
]]></target></trans-unit><trans-unit extradata="Bullet List" resname="field-bullet_list-0" restype="string" datatype="html" id="field-bullet_list-0"><source><![CDATA[<p style="text-align: left;">The Excalibur 3S is a premium cutting machine with exceptional return on investment. It is ideal for those who do not need the heavy production features of the SteelTrak.</p> ]]></source><target><![CDATA[<p style="text-align: center;"><iframe src="hidden link" width="448" height="252" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>
MDF ≤ 3mm (3/32″) ]]></source><target><![CDATA[Steife Materialien
MDF ≤ 3 mm ]]></source><target><![CDATA[Die Klingen sind fest im Schneidkopf montiert und mit einem Sicherheitsverschluss ausgestattet, sodass sie automatisch zurückgezogen werden, wenn sie nicht in Gebrauch sind. Im Betrieb erzeugt das Excalibur 3S weder störende Geräusche noch Staub.]]></target></trans-unit><trans-unit extradata="Accessory Name" resname="field-Accessory_0_accessory_name-0" restype="string" datatype="html" id="field-Accessory_0_accessory_name-0"><source><![CDATA[Medium duty utility blades]]></source><target><![CDATA[Universalklingen für mittlere Beanspruchung]]></target></trans-unit><trans-unit extradata="Accessory Info" resname="field-Accessory_0_accessory_info-0" restype="string" datatype="html" id="field-Accessory_0_accessory_info-0"><source><![CDATA[A double ground edge, reversible blade suitable for cutting all types of material ]]></source><target><![CDATA[Doppelt geschliffene, beidseitig verwendbare Klinge – perfekt zum Schneiden aller Arten von Material]]></target></trans-unit><trans-unit extradata="Accessory Link Label" resname="field-Accessory_0_accessory_link_label-0" restype="string" datatype="html" id="field-Accessory_0_accessory_link_label-0"><source><![CDATA[Product information >]]></source><target><![CDATA[Produktinformation >]]></target></trans-unit><trans-unit extradata="Accessory Name" resname="field-Accessory_1_accessory_name-0" restype="string" datatype="html" id="field-Accessory_1_accessory_name-0"><source><![CDATA[Free standing kit]]></source><target><![CDATA[Stütze für freistehende Aufstellung]]></target></trans-unit><trans-unit extradata="Accessory Info" resname="field-Accessory_1_accessory_info-0" restype="string" datatype="html" id="field-Accessory_1_accessory_info-0"><source><![CDATA[Enables the Excalibur 3S to be installed without fixing to a wall ]]></source><target><![CDATA[Ermöglicht die Aufstellung des Excalibur 3S ohne Befestigung an der Wand]]></target></trans-unit><trans-unit extradata="Accessory Link Label" resname="field-Accessory_1_accessory_link_label-0" restype="string" datatype="html" id="field-Accessory_1_accessory_link_label-0"><source><![CDATA[Product information >]]></source><target><![CDATA[Produktinformation >]]></target></trans-unit><trans-unit extradata="Accessory Name" resname="field-Accessory_2_accessory_name-0" restype="string" datatype="html" id="field-Accessory_2_accessory_name-0"><source><![CDATA[Easy measuring scale]]></source><target><![CDATA[Anschlagschienenverlängerung]]></target></trans-unit><trans-unit extradata="Accessory Info" resname="field-Accessory_2_accessory_info-0" restype="string" datatype="html" id="field-Accessory_2_accessory_info-0"><source><![CDATA[Designed to aid in measuring and sligning rigid and semi-rigid materials.]]></source><target><![CDATA[Verlängert den Winkelanschlag auf der linken Seite zur Abstützung größerer Platten]]></target></trans-unit><trans-unit extradata="Accessory Link Label" resname="field-Accessory_2_accessory_link_label-0" restype="string" datatype="html" id="field-Accessory_2_accessory_link_label-0"><source><![CDATA[Product information >]]></source><target><![CDATA[Produktinformation >]]></target></trans-unit><trans-unit extradata="Right Copy Heading" resname="field-features_2_right_copy_heading-0" restype="string" datatype="html" id="field-features_2_right_copy_heading-0"><source><![CDATA[Reduces set-up time]]></source><target><![CDATA[Reduziert Rüstzeiten]]></target></trans-unit><trans-unit extradata="Left Heading" resname="field-features_3_left_heading-0" restype="string" datatype="html" id="field-features_3_left_heading-0"><source><![CDATA[Reduces user fatigue]]></source><target><![CDATA[Reduziert die Ermüdung des Bedieners]]></target></trans-unit><trans-unit extradata="Left Info" resname="field-features_3_left_info-0" restype="string" datatype="html" id="field-features_3_left_info-0"><source><![CDATA[The vertical design utilises body weight to minimise the effort needed to cut tough materials, there is no need for electric power. The upright cutting position and the low friction bearing system combine to reduce user fatigue, whilst telescopic legs can be fixed at the most comfortable working height. ]]></source><target><![CDATA[Das vertikale Design nutzt das Körpergewicht des Bedieners, um den Kraftaufwand beim Schneiden schwieriger Materialien zu minimieren – ganz ohne Strom. Die aufrechte Schneideposition und das reibungsarme Lagersystem reduzieren die Ermüdung des Bedieners, während sich die Teleskopbeine auf die gewünschte Höhe für ein angenehmes Arbeiten einstellen lassen.]]></target></trans-unit><trans-unit extradata="Right Copy Heading" resname="field-features_4_right_copy_heading-0" restype="string" datatype="html" id="field-features_4_right_copy_heading-0"><source><![CDATA[Space conscious]]></source><target><![CDATA[Platzsparend]]></target></trans-unit><trans-unit extradata="Left Heading" resname="field-features_5_left_heading-0" restype="string" datatype="html" id="field-features_5_left_heading-0"><source><![CDATA[Cost-effective solution]]></source><target><![CDATA[Kostengünstige Lösung]]></target></trans-unit><trans-unit extradata="Left Info" resname="field-features_5_left_info-0" restype="string" datatype="html" id="field-features_5_left_info-0"><source><![CDATA[The lower cutter uses off-the-shelf blades, so no costly specialist blades are required. The twin wheel cutters circular blades are made of high-grade tool steel. ]]></source><target><![CDATA[Das untere Schneidegerät verwendet handelsübliche Klingen, sodass keine teuren Spezialklingen erworben werden müssen. Die Rundklingen des Doppelradschneidsystems sind aus hochwertigem Werkzeugstahl gefertigt.]]></target></trans-unit><trans-unit extradata="Right Copy Info" resname="field-features_0_right_copy_info-0" restype="string" datatype="html" id="field-features_0_right_copy_info-0"><source><![CDATA[Accuracy is assured with a clear sightline strip acting as your guide to precise alignment. A one-piece horizontal squaring arm ensures positioning and rigidity either side of the cut line. Once aligned, materials are held firmly by a unique pressure-sensitive clamp, which is designed to protect delicate surfaces from damage. ]]></source><target><![CDATA[Die Genauigkeit wird durch einen durchsichtigen Sichtstreifen gewährleistet, der als Führung für die präzise Ausrichtung dient. Ein einteiliger horizontaler Winkelanschlag sorgt für Positionierung und Steifigkeit beiderseits der Schnittlinie. Nach der Ausrichtung werden die Materialien durch ein einzigartiges druckempfindliches Klemmsystem gesichert, das empfindliche Oberflächen vor Beschädigungen schützt.]]></target></trans-unit><trans-unit extradata="Right Copy Info" resname="field-features_2_right_copy_info-0" restype="string" datatype="html" id="field-features_2_right_copy_info-0"><source><![CDATA[To increase productivity, the Excalibur 3S has been designed for a quick set-up. The cutting and scoring tools are permanently fitted for immediate engagement and the quick set production stops can be adjusted rapidly to provide consistent high production runs or one-off cutting. ]]></source><target><![CDATA[Zur Steigerung der Produktivität wurde das Excalibur 3S auf eine schnelle Einrichtung ausgelegt. Die Schneid- und Ritzwerkzeuge sind für den sofortigen Einsatz fest montiert. Die schnell einstellbaren Materialanschläge ermöglichen gleichbleibend hohe Serien- und Einzelzuschnitte.]]></target></trans-unit><trans-unit extradata="Right Copy Info" resname="field-features_4_right_copy_info-0" restype="string" datatype="html" id="field-features_4_right_copy_info-0"><source><![CDATA[The option for wall mounting saves workshop space but for those with limited wall space or requiring more flexibility, a free-standing kit is available. ]]></source><target><![CDATA[Die Option zur Wandmontage spart Platz in der Werkstatt. Bei begrenzten Wandflächen oder in Situationen, in denen Flexibilität beim Aufstellungsort benötigt wird, ist jedoch auch eine freistehende Stütze erhältlich.]]></target></trans-unit><trans-unit extradata="Right Copy Heading" resname="field-features_6_right_copy_heading-0" restype="string" datatype="html" id="field-features_6_right_copy_heading-0"><source><![CDATA[Versatile cutter]]></source><target><![CDATA[Vielseitiges Schneidegerät]]></target></trans-unit><trans-unit extradata="Right Copy Info" resname="field-features_6_right_copy_info-0" restype="string" datatype="html" id="field-features_6_right_copy_info-0"><source><![CDATA[The Excalibur 3S will cut a wide variety of materials. The twin wheel cutter will tackle tougher materials including aluminium composite panels, e.g DiBond and MDF up to 3mm (3/32″), producing a clean, safe edge in a single pass. ]]></source><target><![CDATA[Das Excalibur 3S schneidet eine Vielzahl von Materialien. Das Doppelradschneidsystem bewältigt schwierige Materialien einschließlich Aluminiumverbundplatten (z. B. Dibond) und MDF bis zu 3 mm und erzeugt eine saubere, sichere Kante in einem einzigen Schneidvorgang.]]></target></trans-unit><trans-unit extradata="Left Heading" resname="field-features_7_left_heading-0" restype="string" datatype="html" id="field-features_7_left_heading-0"><source><![CDATA[Five year guarantee]]></source><target><![CDATA[Fünf Jahre Garantie]]></target></trans-unit><trans-unit extradata="Left Info" resname="field-features_7_left_info-0" restype="string" datatype="html" id="field-features_7_left_info-0"><source><![CDATA[By manufacturing in-house, with only the highest quality materials, Keencut can guarantee that the Excalibur 3S will provide reliable long-lasting and accurate service. All Keencut products are offered with a comprehensive five year guarantee. hidden link">Register your product to activate your guarantee >
]]></source><target><![CDATA[Durch die hausinterne Fertigung, bei der nur die hochwertigsten Materialien eingesetzt werden, kann Keencut den zuverlässigen, langlebigen und präzisen Betrieb des Excalibur 3S gewährleisten. Alle Keencut-Produkte werden mit einer umfassenden Fünf-Jahres-Garantie angeboten. hidden link">Registrieren Sie Ihr Produkt, um Ihre Garantie zu aktivieren > ]]></target></trans-unit><trans-unit extradata="Left Content" resname="field-features_8_left_content-0" restype="string" datatype="html" id="field-features_8_left_content-0"><source><![CDATA[Image]]></source><target><![CDATA[Image]]></target></trans-unit><trans-unit extradata="Right Copy Content" resname="field-features_8_right_copy_content-0" restype="string" datatype="html" id="field-features_8_right_copy_content-0"><source><![CDATA[Text]]></source><target><![CDATA[Text]]></target></trans-unit><trans-unit extradata="Right Copy Heading" resname="field-features_8_right_copy_heading-0" restype="string" datatype="html" id="field-features_8_right_copy_heading-0"><source><![CDATA[In the box]]></source><target><![CDATA[Lieferumfang]]></target></trans-unit><trans-unit extradata="Right Copy Info" resname="field-features_8_right_copy_info-0" restype="string" datatype="html" id="field-features_8_right_copy_info-0"><source><![CDATA[100 medium duty utility blades ]]></source><target><![CDATA[100 Universalklingen für mittlere Beanspruchung
Corrugated/fluted plastic, e.g Correx ≤ 13mm (1/2″)
Magnetic sheet ≤ 4mm (1/8") ]]></source><target><![CDATA[Halbsteife Materialien
Kunststoffwellplatten, z. B. Correx ≤ 13 mm
Magnetfolie ≤ 4 mm]]></target></trans-unit><trans-unit extradata="Accessory Link Address" resname="field-Accessory_0_accessory_link_address-0" restype="string" datatype="html" id="field-Accessory_0_accessory_link_address-0"><source><![CDATA[hidden link;![CDATA[hidden link extradata="Accessory Link Address" resname="field-Accessory_1_accessory_link_address-0" restype="string" datatype="html" id="field-Accessory_1_accessory_link_address-0"><source><![CDATA[hidden link;![CDATA[hidden link extradata="Accessory Link Address" resname="field-Accessory_2_accessory_link_address-0" restype="string" datatype="html" id="field-Accessory_2_accessory_link_address-0"><source><![CDATA[hidden link;![CDATA[hidden link extradata="Link Text" resname="field-useful_links_0_link_text-0" restype="string" datatype="html" id="field-useful_links_0_link_text-0"><source><![CDATA[Download brochure >]]></source><target><![CDATA[Broschüre herunterladen >]]></target></trans-unit><trans-unit extradata="Link Text" resname="field-useful_links_1_link_text-0" restype="string" datatype="html" id="field-useful_links_1_link_text-0"><source><![CDATA[Find a dealer >]]></source><target><![CDATA[Einen Händler finden >]]></target></trans-unit><trans-unit extradata="Link Text" resname="field-useful_links_2_link_text-0" restype="string" datatype="html" id="field-useful_links_2_link_text-0"><source><![CDATA[Get support >]]></source><target><![CDATA[Support anfordern >]]></target></trans-unit><trans-unit extradata="Custom tab" resname="field-_et_custom_tab1-0" restype="string" datatype="html" id="field-_et_custom_tab1-0"><source><![CDATA[ ]]></source><target><![CDATA[ ]]></target></trans-unit><trans-unit extradata="CTA Label" resname="field-cta_label_product_sector-0" restype="string" datatype="html" id="field-cta_label_product_sector-0"><source><![CDATA[For more technical help visit our Excalibur 3S support centre >]]></source><target><![CDATA[Für weitere technische Hilfe besuchen Sie unser Excalibur 3S-Supportcenter >]]></target></trans-unit><trans-unit extradata="CTA Link" resname="field-cta_link_product_sector-0" restype="string" datatype="html" id="field-cta_link_product_sector-0"><source><![CDATA[hidden link;![CDATA[hidden link extradata="Intro Description" resname="field-intro_description-0" restype="string" datatype="html" id="field-intro_description-0"><source><![CDATA[ ]]></source><target><![CDATA[ ]]></target></trans-unit><trans-unit extradata="Product Selector Description" resname="field-product_selector_description-0" restype="string" datatype="html" id="field-product_selector_description-0"><source><![CDATA[Medium-duty board cutter for regular cutting of light and medium-weight materials. For occasional cutting of tougher ACM. Rapidly and accurately cuts and finishes without dust.]]></source><target><![CDATA[Plattenschneider für mittlere Beanspruchung zum regelmäßigen Schneiden von leichten und mittelschweren Materialien. Zum gelegentlichen Schneiden von härteren Aluminiumverbundplatten. Schnelle und präzise Schnitte und staubfreie Endbearbeitung.]]></target></trans-unit><trans-unit extradata="Heading" resname="field-heading_partcenter-0" restype="string" datatype="html" id="field-heading_partcenter-0"><source><![CDATA[Parts centre]]></source><target><![CDATA[Teilezentrum]]></target></trans-unit><trans-unit extradata="Content" resname="field-content_partcenter-0" restype="string" datatype="html" id="field-content_partcenter-0"><source><![CDATA[Identify the spare parts, accessories and consumables for your machine.]]></source><target><![CDATA[Ermitteln Sie Ersatzteile, Zubehör und Verbrauchsmaterialien für Ihr Gerät.]]></target></trans-unit><trans-unit extradata="CTA Label" resname="field-cta_label_partcenter-0" restype="string" datatype="html" id="field-cta_label_partcenter-0"><source><![CDATA[View all Excalibur 3S parts >]]></source><target><![CDATA[Alle Excalibur 3S-Teile anzeigen >]]></target></trans-unit><trans-unit extradata="CTA Link" resname="field-cta_link_partcenter-0" restype="string" datatype="html" id="field-cta_link_partcenter-0"><source><![CDATA[hidden link;![CDATA[hidden link extradata="Heading" resname="field-heading_linksection-0" restype="string" datatype="html" id="field-heading_linksection-0"><source><![CDATA[Do you require further information on this product?]]></source><target><![CDATA[Benötigen Sie weitere Informationen zu diesem Produkt?]]></target></trans-unit><trans-unit extradata="Cta Label Link Section Bottom" resname="field-cta_linksection_0_cta_label_link_section_bottom-0" restype="string" datatype="html" id="field-cta_linksection_0_cta_label_link_section_bottom-0"><source><![CDATA[Find a dealer >]]></source><target><![CDATA[Einen Händler finden >]]></target></trans-unit><trans-unit extradata="Cta Link Section Bottom" resname="field-cta_linksection_0_cta_link_section_bottom-0" restype="string" datatype="html" id="field-cta_linksection_0_cta_link_section_bottom-0"><source><![CDATA[hidden link;![CDATA[hidden link extradata="Cta Label Link Section Bottom" resname="field-cta_linksection_1_cta_label_link_section_bottom-0" restype="string" datatype="html" id="field-cta_linksection_1_cta_label_link_section_bottom-0"><source><![CDATA[Contact us >]]></source><target><![CDATA[Kontakt >]]></target></trans-unit><trans-unit extradata="Cta Link Section Bottom" resname="field-cta_linksection_1_cta_link_section_bottom-0" restype="string" datatype="html" id="field-cta_linksection_1_cta_link_section_bottom-0"><source><![CDATA[hidden link;![CDATA[hidden link extradata="Link Text New" resname="field-useful_links_new_0_link_text_new-0" restype="string" datatype="html" id="field-useful_links_new_0_link_text_new-0"><source><![CDATA[Download >]]></source><target><![CDATA[Produktbroschüre]]></target></trans-unit><trans-unit extradata="Link Url New" resname="field-useful_links_new_0_link_url_new-0" restype="string" datatype="html" id="field-useful_links_new_0_link_url_new-0"><source><![CDATA[hidden link;![CDATA[hidden link extradata="Title Product" resname="field-useful_links_new_0_title_product-0" restype="string" datatype="html" id="field-useful_links_new_0_title_product-0"><source><![CDATA[Product brochure]]></source><target><![CDATA[Produktbroschüre]]></target></trans-unit><trans-unit extradata="Link Text New" resname="field-useful_links_new_1_link_text_new-0" restype="string" datatype="html" id="field-useful_links_new_1_link_text_new-0"><source><![CDATA[Explore >]]></source><target><![CDATA[Teilezentrum]]></target></trans-unit><trans-unit extradata="Link Url New" resname="field-useful_links_new_1_link_url_new-0" restype="string" datatype="html" id="field-useful_links_new_1_link_url_new-0"><source><![CDATA[hidden link;![CDATA[hidden link extradata="Title Product" resname="field-useful_links_new_1_title_product-0" restype="string" datatype="html" 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March 25, 2025 at 5:05 pm #16859184 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I am really sorry, but I am not sure what the actual issue is. The example you are providing is Source English to target German. I can not find any French content in this file. Could you maybe name an example? First, there was not any job in progress for the mentioned content on your site, which means that the XLIFF that the translation service received must be outdated. I already created a new job, downloaded the XLIFF file (EN > DE), and translated it - there was not any issue and no mixed languages inside the source content. I suggest the service cancels the job. Then go to the original content, make a small edit, and save the content again. Then send it to translation. |
April 1, 2025 at 3:23 pm #16883705 | |
samS-24 |
Hello Andreas, Nina here from the translation agency working with the xliffs exported from the website. The issue is with the xliffs provided to us for translation. They are exported from the English Keencut website but some (not all) contain French text which suggests an export issue. When we pseudo translated an xliff and sent it back to test import back into the site, the images did not appear as described above. Please can you advise if they can be exported again from the website and we can try again to reimport them to translate. Many thanks in advance |
April 1, 2025 at 5:06 pm #16884099 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
For the example: This file did not have any French content on the original content. There were some translated segments that had French content, but that seems to be because the content was not translated correctly earlier. I created a new translation and could no longer confirm the issue. Also the images all showed up after I imported the translation. |