Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 5 replies, has 0 voices.

Last updated by davidW-132 16 hours, 52 minutes ago.

Assisted by: Bobby.

Author Posts
August 28, 2025 at 7:25 pm #17356244

davidW-132

Background of the issue:
I am using WPML to translate content on my site hidden link. I am making single word changes to a Gravity Form and want to ensure these changes are translated efficiently.

Symptoms:
I am concerned that I am using a lot of translation credits for small changes, as it seems I am being charged for around 3457 words each time I make a single word change.

Questions:
How can I ensure that a Gravity Form with a word change only uses a few credits for changing one or two words?

August 28, 2025 at 11:48 pm #17356448

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

What is the URL or job ID (the URL shows the job id) that you are editing?

When I review your site's credit ledger, I do not see any duplicate charges for 3457.

WPML utilizes translation memory therefore a single change should not cost you more credits than needed.

August 29, 2025 at 8:06 am #17357028

davidW-132

Hi - thanks for this. The URL of the form is:

hidden link

Is this what you need - not sure where the job ID is.

August 29, 2025 at 10:53 am #17357879

davidW-132

I'm also struggling to translate the text on this page:

hidden link

Can you let me know how to go about this?

August 30, 2025 at 1:21 am #17358956

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

September 1, 2025 at 10:16 am #17362021

davidW-132

I think I have managed to find it by taking a look around the other functionality in the plugin - thank you for this.

Another question though! Is it possible to translate the automatic email that is sent via wordpress to new users with their password information and username information? This currently goes out as English only - I'm not sure this will be possible to also have it available as another language?

September 1, 2025 at 10:17 am #17362023

davidW-132

If you could let me know what your views are on the additional question that would be great.