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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate a product page using WPML and Elementor, but after translating, the 'Description' section is overwritten by the original Greek language instead of retaining the English translation.
Solution:
1. Ensure you perform a full backup of your site.
2. Update all WPML and Elementor plugins to their latest versions.
3. Go to the primary language version of the product and resave it.
4. Retranslate the product to English.
If the issue persists after following these steps, it might be due to an outdated solution or a different underlying problem. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.

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Last updated by iroM 1 week, 6 days ago.

Assisted by: Kor.

Author Posts
April 7, 2025 at 9:19 am #16903081

iroM

Background of the issue:
I am trying to translate a product page on my site hidden link using WPML. I use the translation editor to complete translations and have edited the translated (English) page with Elementor, manually writing the English texts.

You can take as an example this product page hidden link

Symptoms:
After completing the translation, the 'Description' section, configured by Elementor, is overwritten by the original Greek language instead of retaining the English translation.

Questions:
Is there any setting in WPML that affects the translation being overwritten by the original language?

April 8, 2025 at 6:31 am #16906870

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. I can see the issue here hidden link

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

April 8, 2025 at 3:46 pm #16910266

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you please perform a full backup and update all WPML and Elementor plugins? Once you've updated it, go to the primary language of the product here hidden link and resave it. Then, retranslate the product to English and let me know if the issue is fixed.

April 11, 2025 at 8:19 am #16921563

iroM

Sorry for the delay but we could not manage to do the updates so far. We will try to apply them today and inform you.

Thanks!

April 11, 2025 at 10:58 am #16922280

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Alright then, please let me know how it goes.

April 14, 2025 at 12:35 pm #16929503

iroM

Hello there,

We have done all the required updates.

I also retranslated the product as you mentioned, but still the issue persists. The elementor section is still overwritten by the greek version of the section.

April 14, 2025 at 2:31 pm #16930063

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've made some minor edits to the product title hidden link and the translations shows up now as show in the attached screenshot. Could you check?

Screenshot_31.jpg
April 15, 2025 at 1:33 pm #16934320

iroM

Thanks for your assistance!