[Resolved] Woocommerce homepage translation

Hi there.

Thank you for the update.

1. The WP memory limit needs to be increased as the minimum requirement for WPML is 128Mb WP Memory Limit: https://wpml.org/home/minimum-requirements/

❌ Very important: please make a backup of your site (files & database) before following any of the upcoming steps ❌

Please add this to your wp-config.php file to increase WP memory:

/* WP Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Paste it just before:

/* That's all, stop editing! Happy blogging. */

These settings can be limited directly by your hosting provider, so, if that’s the case, I recommend you contact and ask them to modify them directly. If you can get even higher values It would be great.


After they are modified, you can verify them from WPML >> Support page, just to make sure that they are correct.

2. Maybe there is some local/server/cdn caching active?

I would like to request temporary access (wp-admin and FTP) to your site so I can better examine the issue. The needed fields are below the comment area. When you log in to leave your next reply, the information you enter is private, meaning only you and I can see and access it.

Our Debugging Procedures

I will check various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. In the event that we do need to debug the site further, I will duplicate it and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please back up the site files and database before providing us access.

If you do not see the wp-admin/FTP fields, your post and website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

PS: Please note that I won't be working over the weekend, but I will be able to get back to you at the beginning of next week.

Mihai

Hi and thank you for the credentials.

I can confirm that I was able to log in successfully.

I am spending more time on this and I will get back to you as soon as I have more feedback.

I will leave the ticket assigned to myself for the moment.

Hi there.

Sorry for all the delay - unfortunately, it took me a pretty long time to understand how things work and how they are set up in the backend.

Normally, the content that is being server on a page should be created from inside the page backend (Pages > Shop - hidden link).

But in this case, it seems that the actual content for the Shop page comes from here: Appearance > Elements (hidden link)

So you can see that here, next to the "Shop" template, there's a "+" sign meaning that there is not translation created yet for that Shop page. So, that is probably why we get English content on the NL version.

Can you please take a look and see if that fixes the issue?

You should also be able to go to WPML > Translation Management > Filter by "Element" and search for "Shop" like you see in the screenshot I attached > and then you should be able to check the box next to it and then duplicate it into NL and that would allow you to go now to Appearance > Elements > change the flag at the top black bar to NL and then edit the duplicated Shop page and manually change the content to what you would like.

Please let me know how things go.

Mihai