Meanwhile this ticket is attended by one of my colleagues, may I ask you to fix and try the following?
IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.
- Update WPML plugins to the latest versions.
Then:
- Deactivate all plugins except WPML and WooCommerce and check for the issue.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2021 or 2024).
Please let us know your findings and we'll try our best to help you further on the matter.