[Resolved] A different domain per language not saving settings
This thread is resolved. Here is a description of the problem and solution.
Problem: You need to configure WPML to use a different domain for the French language while keeping other languages under the existing domain. However, when trying to save the settings, the 'Auto sign-in and sign-out users from all domains' feature keeps spinning and does not complete. Solution: We have identified that the issue arises because you are trying to mix different URL formats for different languages, which is not supported by WPML. Specifically, you cannot use both 'Languages in directories' and 'A Different Domain per Language' simultaneously. To resolve this, you should choose one URL format for all languages. If you decide to use different domains for each language, ensure that all languages are set up in this manner without mixing with directory-based URLs.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
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Background of the issue:
I need to configure WPML to use a different domain for the French language while keeping other languages under the existing domain. The setup should be: Latvian (default) - hidden link, English - hidden link, Russian - hidden link, French - hidden link.
Symptoms:
When I try to save the settings, all options are validated, but the 'Auto sign-in and sign-out users from all domains' feature keeps spinning.
Questions:
Why is the 'Auto sign-in and sign-out users from all domains' feature not completing?
How can I successfully configure a different domain for the French language?
If not, it might be that there is a conflict between WPML and another plugin or the theme you are using.
Could you please create a copy or stage of the website and try running it with minimal setup to see if the issue persists?
1) Deactivate all additional plugins that are unrelated to WPML and our add-ons. Now test again.
2) If the issue goes away, start by reactivating the plugins individually or activate them in small groups. This way, check where the issue recurs to identify the plugin causing the issue.
3) If this doesn't resolve the issue, please switch to a standard theme like Twenty Twenty-One to see if the issue might be theme-related.
Once we identify the cause, we can then attempt to replicate the issue and then escalate it internally. In this case, I'll provide a test site with WPML.
If you're unable to set up a copy of your website, please let me know and I'll be happy to help.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Yes, please.
I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I am currently not seeing the reported error anymore. See screenshot. What I can confirm is that the DNS settings for your domains seem not to be correct.
DNS_PROBE_FINISHED_NXDOMAIN
You should reach out to your hosting support / domain provider about this.
Each second domain needs to point to the IP of the main site domain.
Hi Andreas, on your screenshot domains are not correct. Please see my first message in this thread, there are links for each language and a screenshot.
I can confirm that evrotrans.fr is pointed to same ip as evrotrans.lv
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The reported issues here was:
"When I try to save the settings, all options are validated, but the 'Auto sign-in and sign-out users from all domains' feature keeps spinning."
I can not confirm this issue. Can you still replicate this issue?
About the domain:
I simply enabled the option and found those domains saved. Please adapt them accordingly. If you run into issues when switching languages, you will need to consult the hosting support or domain provider to set up the domains properly.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Your example uses different site URL formats and you can sadly not mix them.
You try to use:
English - hidden link (Languages in directories)
Russian - hidden link (Languages in directories)
French - hidden link (A Different Domain per Language)
You can sadly not use those URLs if you want to use a different domain per language:
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