[Waiting for user feedback] ATE limit

Thank you for reaching out to us.

Could you kindly provide the URL of the Advanced Translation Editor page you're trying to access? I'll need the translation job ID to check it on our translation server and identify what might be preventing the page from being translated.

Thanks for your reply. I've checked your Xliff translated Xliff file and I noticed that lots of HTML code is being included as shown in the attached screenshot. This is breaking the translation.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Thanks for your reply.

No, that is not how it works. Increasing the server limit will not solve this. We need to exclude the HTML codes and prevent it from showing up in the translation. Could you install the same theme and plugin here on our sandbox site hidden link and create a page with the same content? Then, we will check and see what's going on.

Thanks for your reply. I can replicate the issue on our dev site and I will escalate this to our 2nd Tier Support for further investigation.

Thanks for your reply. It's already escalated and I'm still waiting for their response. I will come back to you once I've feedback.

Thanks for waiting. Based on feedback from our 2nd Tier Support, please follow these steps:

1. Disable "Page builders options > Send to translation the content of raw HTML cells" in WPML > Settings, as indicated in the screenshot provided.

2. Review your page content. There's a Custom HTML block containing a large SVG element, as shown in the attached screenshot. Consider an alternative method to display the SVG to avoid embedding the extensive SVG declaration directly within the post content.