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[Waiting for user confirmation] Automatic translations seems to be stuck

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This topic contains 4 replies, has 0 voices.

Last updated by Dražen 1 day, 12 hours ago.

Assisted by: Dražen.

Author Posts
September 9, 2025 at 8:06 am #17385890

f.r.g.D

Background of the issue:
I am trying to resolve an issue with automatic translations on my site hidden link. We have experienced this issue before, as documented in https://wpml.org/forums/topic/automatic-translations-seems-to-be-stuck/. I have already canceled translation jobs, synchronized local job IDs with ATE, cleared the WPML Cache, and re-added customer service posts to ATE. No errors present in debug.log

Symptoms:
Automatic translations seem to be stuck, and custom service posts are not getting translated.

Questions:
Why are automatic translations stuck?
What additional steps can I take to resolve the translation issue?
September 9, 2025 at 8:51 am #17386176

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

here is the ticket, please share admin access to staging site.

Regadrs,
Drazen
September 9, 2025 at 9:44 am #17386426

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

Let me know when it is ready and deployed, and I will check.

Regards,
Drazen
September 9, 2025 at 11:10 am #17386768

f.r.g.D

SSL may take up to 1 day.
it's possible to access website with a record in hosts file:
146.185.140.176 barryemons2.testlocatie.net
September 9, 2025 at 11:46 am #17386967

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks, it works fine now.

I have removed stuck jobs, and corrected IDs key in your live website.

You should now go to Translation Dashboard, select few pages and send them to automatic translation. I checked with ISSU TEST page and it works and translated fine.

I would advise making backup, and updating WPML plugins, then test and it should work fine. Sending many pages /jobs at once for automatic translation can cause them to be stuck, but should work fine with less number or if you update to the WPML latest versions.

Regards,
Drazen