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Last updated by Marcel 2 weeks, 2 days ago.

Assisted by: Marcel.

Author Posts
November 16, 2024 at 4:05 pm #16410945

jeanneK

Background of the issue:
I am continuing to work with support person Andreas W. I am unable to respond on the message thread. Andreas mentioned he could no longer log in to our website, and I have sent him a password reset link. We are under pressure to launch an appeal delayed due to translation/function issues.

Symptoms:
Andreas W. is unable to log in to our website.

Questions:
Why can't Andreas W. log in to our website?
How can we resolve the translation/function issues causing the delay?

I have sent him a reset password link

November 18, 2024 at 11:54 am #16414614

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

I've left Andreas a message, and he will follow up with you in the original ticket since it's still open. This duplicate ticket will be closed.

Best regards,
Marcel