Background of the issue:
I am trying to get the profile fields translated for our BuddyBoss app using WPML. The site is currently under development.
Symptoms:
The profile fields are visible in the string translations with their French translations set, but the translations are not applying to the app.
Now it seems like the english version is saying it's the french? Very confused.
Questions:
Why are the BuddyBoss profile fields not displaying their translations in the app?
Thanks for your reply. Based on your screenshot, it looks like the correct way to translate the strings.
Since it's not working, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your reply. I can see the issue now. It appears that several BuddyBoss plugins are conflicting with the translated strings.
Could you please install the required theme and plugins, then try to reproduce the issue on our sandbox site here hidden link ? This will help us isolate the problem more effectively and make troubleshooting easier.
Thanks for your reply. Please only install the required theme and plugins to replicate the issue. What I mean is to create the buddyboss profile page as shown in the attached screenshot on our sandbox site. Then, we will be able to troubleshoot this further.
I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
I'm sorry I don't understand? Why do we need a snap shot of the website? I created the staging site so you can go in and mess around to see what is causing the issue of the menu not translating.
